April 29, 2025

PC CONSULTANT II (BAND LEVEL 6)

Information & Communication Technologies

Marine Institute

(Contractual position to December 12, 2025)

The Information and Communication Technologies (ICT) department of the Fisheries and Marine Institute of Memorial University of Newfoundland is seeking applications to fill one PC Consultant II position. The Information and Communication Technologies (ICT) department is responsible for providing information technology (IT) and information management (IM) support and protection to the Marine Institute community. The ICT department supports approximately 400 faculty and staff and 1,200 students for all their information technology and information management requirements including classroom technologies and communication services. The PC Consultant II position reports to the Client Services Coordinator within the ICT department of the Marine Institute.

DUTIES

The successful candidate will be responsible for providing a high level of information technology and classroom teaching and learning support to the Marine Institute's community, including its faculty, staff, students and external partners. The candidate will be responsible for monitoring and updating work orders assigned through a Microsoft Service Manager help desk console. Typical work orders include desktop troubleshooting, new computer deployment/configuration, troubleshooting network connectivity issues, classroom audiovisual/technology support, software installations, hardware diagnostics, and other related duties as required. The person will be working in a team environment and is expected to collaborate with other ICT team members to provide the best overall IT/IM support possible to the Marine Institute community. ICT is a service department and its primary objective is to provide its clients with the best possible IT/IM support, when they need it.

QUALIFICATIONS

Experience (1-2 years) in personal computing support; graduation with an undergraduate degree with significant coursework in computer science; or any equivalent combination of experience and training. Experience working in a Microsoft desktop support environment and be familiar with the operations of Microsoft's System Center Configuration Manager suite of products. Strong communication skills with a focus on client support and satisfaction is required.

SALARY $58,948 to $66,592 per annum (NAPE Local 7850)

An upscale hiring step has been applied to this position

CLOSING DATE May 13, 2025

COMPETITION NO: MUN03196

All qualified candidates are encouraged to apply; however, preference will be given to applicants who are legally entitled to work in Canada. Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women, people of any sexual orientation, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; and people with disabilities.

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.

If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at (709) 864-2434.

For further information concerning this opportunity, email [email protected], or contact the Human Resources Office, Marine Institute, Room E3306C or by telephone at (709) 778-0440.

Please be advised that we are unable to provide updates on current competitions.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.