Program Assistant - CCA Program
Full time, Temporary (15 months)
Hybrid, Nova Scotia

Health Association Nova Scotia (HANS) is a not-for-profit, non-government, membership-based association with 60 years' experience in providing exceptional human resource shared services, innovative technical services (formerly "clinical engineering services") solutions, policy support and expertise our customers can count on. Serving multiple organizations across the province of Nova Scotia, we are officially recognized as one of Nova Scotia and Atlantic Canada's Top Employers. As an employer committed to employment equity, we encourage applications from applicants who self-identify from diverse communities and/or backgrounds.

We're excited to announce a temporary opportunity for a Program Assistant for our RPL/CCA Program. This 15-month term is anticipated to commence in June 2025.

Position Scope:

The Program Assistant for the Continuing Care Assistant (CCA) Program is responsible for a wide variety of administrative duties in support of the RPL Program. The RPL Program Assistant's key duties include RPL admissions, data management, and tracking the funding, as needed. This position requires a great deal of tact, sensitivity, attention to details, ability to handle fast-paced turnaround of inquiries, and a high level of confidentiality.

Duties and Responsibilities:

• Function as admissions officer
  • Responds to all RPL inquiries in a timely and supportive manner
  • Screens RPL applicants to ensure compliance with admission requirements
  • Admits eligible applicants and seeks guidance for complex cases
  • Supports participants to progress through the process (Phase I registration letters, Statement of Standing credit letters, Phase II registration letters, exam eligibility letters, etc.)
• Manages the RPL data
  • Enters all participants' data and admission requirements into CRM and SharePoint
  • Ensures files are accurate, up to date, and have consistent nomenclature
  • Communicates effectively with RPL Navigators about respective participants
• Tracks spending related to RPL funding
  • Posts payments
• Supports program evolution
  • Provides administrative support for the program revision

Competencies and Education Requirements:

• Post-secondary diploma in administrative and/or business-related studies, or 5 years experience in an office setting. A combination of education and experience will be considered.
• Experience with Microsoft Office, including Word, Excel, Outlook e-mail, information management systems (Dynamic 365 - CRM), and PowerPoint.
• Experience working with the public/customers to meet the customer's goals (examples may include education, service-related), including effectively responding to general inquiries, phone calls, emails, etc.

What We Offer:

We offer a Competitive Compensation Package that includes:

• Comprehensive Health and Dental Benefits: Enjoy a robust cost-shared health and dental program to keep you and your family well-covered.
• Top-Tier Pension Plan: Benefit from our highly ranked defined benefit pension plan (NSHEPP), ensuring your long-term financial security.
• Generous Vacation Time: Start with 4 weeks of vacation plus the option to buy back additional days to suit your needs.
• Wellness and Family Leave: Take advantage of dedicated Wellness Days and Family Leave Days to support your personal and family life.
• Annual Wellness Allowance: Receive an annual allowance to support your well-being through various wellness initiatives.
• Professional Development: Access ongoing opportunities for professional growth and development to advance your career.

Application Process:

Applications will be accepted until May 12, 2025

Qualified applicants are invited to submit their resume and cover letter by clicking Apply Now.

As an organization that supports a diverse workplace, we welcome people from all ethnicities, genders, sexual orientations, age, religion, physical and mental abilities, family status, and political belief and affiliation.

Health Association Nova Scotia thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Did you know we have been one of Nova Scotia and Atlantic Canada's Top Employers over 9 years in a row?