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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Our Wealth Change Management team reports into the Wealth National Office Strategy and Business Enablement team. Our team leads change management Pan-Wealth as well as within Wealth Journeys (Direct Investing, Advice, TD Asset Management) to support delivery initiatives leading to exceptional client and colleague experiences. Our change practitioners lead the integration of multiple Partner groups, businesses, communications, and learning/training to deliver seamlessly against business strategy.

Job Description

As a Manager, Wealth Change Management, you will be part of a strong and connected enterprise-wide change management community where you'll feel inspired and challenged. Reporting to the Senior Manager, Wealth Change Management (Practice Lead) you will be the Data & Insights Lead responsible for transforming data into consumable Change Management insights that drive business results. With a focus on executing on Strategic initiatives, you will work in partnership with the Senior Manager to evolve the Change Management Practice and streamline business operations. The successful candidate will be a driven inspirational leader, comfortable in a complex, high-growth and fast-paced environment and able to navigate grey areas.

Key Accountabilities:

Leadership

• Lead a high performing team of Change Management Analysts; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Build and grow talent by developing skills and capabilities to ensure achievement of business results and improvement of the end to end customer experience
• Provide guidance and direction to ensure the team possesses a strong understanding of the end-to-end customer approach when making decisions within change initiatives
• Foster a cohesive team, promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives.
• Support an inclusive environment where team freely escalates business challenges; empower employees to resolve issues.
• Act as a brand ambassador for change management function, business, and the bank, both internally and/or externally.

Data & Insights

• Data Synthetization: Gather data from multiple sources to provide user-friendly dashboards for change practitioners and leadership
• Data visualization: Transform data into consumable Change Management insights that drive business results
• Act as a "go to" resource to the business segment by providing relevant and meaningful information/data/guidance on change management saturation reporting
• Focus on continuous improvement to enhance change saturation reporting and streamline data collection best practices within JIRA and the CM Tool
• Represent our Practice within the Enterprise Change Office Data & Insights Working Group

Change Management:

• Strategic partner to Wealth Change Management Practice Lead with deep industry & business knowledge, recognizing and anticipating emerging trends and opportunities
• Execute on Wealth Change Management Strategy to evolve the Wealth Change Management Practice streamline data collection and business operations
• Lead change practitioner onboarding, building understanding of Practice (leverage Enterprise Change Office onboarding resources & training)
• Act as a consultant to business partners and stakeholders at all levels by promoting and developing awareness of change management and best practices
• Develop and maintain strong relationships with business partners, and stakeholders by providing value-added analysis, presentations, guidance and/or operational support in a timely manner
• Collaborate with a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience
• Manage/oversee problem resolution at business segment level for own area
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions /activities as necessary
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Provide insight, information and recommendations to the Change Management community to align with enterprise and industry best practices

Job Requirements:

• Excellent data visualization skills, effectively communicate insights through charts, graphs and dashboards
• Strong analytical and critical thinking skills, ability to analyze data, identify patterns, and draw meaningful conclusions
• Experience in data management, cleaning, and preparation, ensuring accuracy and reliability of analysis
• High degree of curiosity with excellent problem-solving skills, demonstrated ability to navigate complexity to drive business outcomes.
• Proven leadership and relationship building skills.
• High emotional intelligence coupled with system thinking, connecting dots, and learning quickly to effectively influence and communicate cross-functionally across teams.
• Excellent verbal and written communication skills
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
• Knowledge of risk management environment, standards, & regulations.
• Undergraduate degree and 7+ years equivalent work experience in a large organization
• Change Management certification is an asset
• Experience with Microsoft technologies, JIRA and Confluence is a strong asset

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):