Director of Operations
Halifax, Nova Scotia
Reference #JL-8018

At Fraser & Hoyt Incentives, they specialize in creating custom incentive solutions that motivate and inspire your team. Their expertise in travel incentives, employee recognition, and strategic event planning ensures that they deliver exceptional experiences that drive performance, reward excellence and increase engagement. On behalf of our client, we are currently recruiting for an experienced Director of Operations to join their team of dedicated professionals in Halifax, Nova Scotia.

Reporting directly to the President, the Director of Operations will be responsible for the successful development, management, and execution of operational strategies in alignment with Fraser & Hoyt Incentives' (FHI) business objectives. This role ensures seamless integration between divisions, drives efficiency, and fosters a high-performance culture across the organization.

Key Responsibilities:

Strategic Planning & Leadership:

• Collaborate with the President and management team to develop FHI's strategic goals, long-term growth plans, and the annual business plan.
• Translate company goals and vision into actionable strategies, ensuring alignment across divisions and identifying operational gaps.
• Oversee and enhance performance measurement, monitoring, and analysis processes.
• Contribute to the development and approval of the company's digital strategy as part of the annual business planning process.
• Lead the operational divisions of Digital, Travel & Premiums to optimize performance, efficiency, and team engagement.
• Represent Operations and Digital in management meetings alongside Owners & President, Director of Finance, and Director of Business Development.

Operational Management & Performance Optimization:

• Ensure compliance with operational procedures and company policies across all divisions.
• Work closely with the President to manage and align company expenses with the approved annual budget.
• Establish and uphold policies that reinforce company culture, vision, and operational excellence.
• Develop and oversee metrics to evaluate the effectiveness of services and solutions.
• Provide insights and recommendations to the President while tracking key performance indicators (KPIs).

Business Development & Program Execution:

• Support the sales team by assisting with Incentive Travel and Merchandise proposals as needed.
• Assist as needed with on-site management for incentive programs, serving as Trip Director for travel programs as required.
• Ensure all assigned tasks and program deadlines are met in accordance with company expectations.
• Maintain a high level of industry knowledge through ongoing training and research on product trends, incentive solutions, and destination options.

Professional Development & Representation:

• Pursue continuous personal and professional development to stay ahead in the industry.
• Actively promote FHI and the incentive industry within the community.
• Execute special projects as assigned and approved by the President.
• Adhere to company goals and policies as outlined in the Business Plan and Fraser & Hoyt Company Policy Manual.

Qualifications:

• Education: Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field is required. An MBA will be considered an asset.
• Industry Experience: Minimum of 10 years of progressive operations experience, including 5+ years in a leadership capacity. Experience in the incentive travel, corporate events, or loyalty/rewards industry would be desirable but is not required.
• Strategic Leadership: Proven ability to develop and execute strategic plans, manage cross-functional teams, and drive organizational growth and alignment.
• Financial Acumen: Strong understanding of budgeting, forecasting, expense management, and financial reporting.
• Operational Expertise: Demonstrated success in optimizing business operations, improving efficiency, and implementing performance metrics.
• Technology & Digital Fluency: Familiarity with digital transformation strategies, CRM platforms, performance tracking tools, and general business technologies.
• Project & Program Management: Experience managing complex programs or events from planning through execution. PMP or similar certification will be considered an asset.
• People Management: Strong leadership and interpersonal skills with a focus on team development, employee engagement, and performance management.
• Communication & Collaboration: Excellent verbal and written communication skills; ability to represent the organization internally and externally with professionalism.
• Flexibility & Travel: Ability to travel as required for incentive program delivery and industry events.

To express interest in this opportunity please apply online directly: https://meridiarecruitment.ca/Career/17448089098790000008naq

If you have any questions, please contact Brittany Neaves, Consultant, at [email protected] or Jeff Lanthier, Partner, at [email protected]. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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