Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital
Regional Quality Safety Manager (Classification Under Review)
Western Zone - Diag Imag - Adm
Permanent Full-time
89368POS

Hours: 70 (8 hours; Days)

Salary: HL22 (CAD$76,523 - CAD$107,132 per annum)

Competition Number: VAC0008902

Posted Date: 2025-04-23

Closing Date: 2025-04-30

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
Reporting to the Western and Labrador Grenfell Zone Director of Medical Imaging, the Western and Labrador Grenfell Zone Manager for Quality and Safety is accountable for a comprehensive Quality Management Program within the Medical Imaging program. The incumbent will closely liaise with the Western and Labrador Grenfell Zone Director, Western and Labrador Grenfell Clinical Chiefs, Managers and staff of the Medical Imaging Program as well as regulatory agencies and accreditation bodies.
The Quality and Safety Manager is accountable for developing, implementing, maintaining, reviewing and monitoring the Western and Labrador Grenfell Zones Medical Imaging Quality & Safety Program. This includes a staff and patient safety program that meets Accreditation Canada Diagnostics, Radiation Safety, Occupational Health & Safety and other applicable standards. The position is responsible for conducting satisfaction surveys; developing, reviewing and maintaining policies, procedures, safety manuals and safe work practices; developing, implementing and auditing compliance with required quality control activities for medical imaging equipment and compliance with Accreditation Canada Diagnostic Standards. The incumbent is also responsible for process improvement, root cause analysis and occurrence investigations and follow-up. The development of patient information/safety education for patients and their families related to medical imaging procedures is also required.
Primarily, this position involves fostering a culture of safety and continuous quality improvement by ensuring compliance with all quality safety standards, quality control requirements, occupational health & safety regulations/guidelines, and ensuring that safety for patients, residents, clients and staff is paramount in the workplace.

The job also requires the management of the Medical Imaging staff in the Western and Labrador Grenfell Zones and will be accountable for financial management and budgeting; human resource management including professional development, human resource planning and performance management activities; functioning as part of the management team to develop, implement and evaluate strategic directions for Medical Imaging services; providing input and recommendations for Medical Imaging services, equipment needs and purchases. As well as developing plans for equipment maintenance, quality control, and service scheduling. The manager will provide support to staff within the program and oversee the day-today operations. They will also ensure the department functions efficiently while maintaining high standards of patient care.

The successful candidate must demonstrate an awareness of and be responsible for promoting and supporting person-and family-centered care, demonstrate a commitment to safety and partner with all team members to improve worker and patient safety by integrating safety into work practices, identifying risks and implementing improvements. The successful candidate must also demonstrate the key skills, behaviors, abilities and knowledge as outlined in the five domains of the LEADS in a Caring Environment framework.

Please note: Zonal and provincial responsibility subject to change as the NL Health Services Provincial Medical Imaging structure is finalized.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally moves or lifts objects between 1- 5 lbs. such as pens, paper, file folders, or boxes.
Constantly sits to a desk performing paper/computer work, answering a telephone or emails; occasionally walks or stands to observe or to consult with other staff or sits conducting interviews.
Regularly performs fine finger/precision computer work requiring steadiness and accurate movement/control.
Visual and hearing concentration is required to observe or consult with staff, to work on documents or to listen to staff on the telephone or in person.
Occasionally, required to drive to and from work sites for meetings or interviews.

Job Qualifications
Education
Completion of a recognized program in Medical Radiation Technology or Sonography supplemented by a Bachelor’s degree in a health related field is required. Training and experience in process or quality improvement and successful completion of courses from the Canadian Healthcare Association or HealthCareCAN such as Integrated Quality Management., Risk Management and Safety in Healthcare, Continuous Quality Improvement, LEAN or other equivalent courses is required.

Experience
Minimum of five years of experience within the last seven working as a Medical Imaging Technologist in Medical Imaging is required. Supervisory and management experience is an asset and related education

Competencies (Knowledge, Skills & Abilities)
• Knowledge of quality safety standards and process improvement systems.
• Demonstrated knowledge and proficiency in the Microsoft Office Suite of applications.
• Demonstrated exceptional oral and written communication skills.
• Demonstrated strong critical thinking skills and innovation in problem-solving and decision making.
• Exhibited leadership abilities, interpersonal and teambuilding skills.
• Demonstrated strong leadership skills and the ability to mentor and engage staff.
• Demonstrated skills in change management and quality/process improvement.
• Demonstrated ability to function in a high-pressure, diverse and changing environment.
• Ability to foster a positive working relationships with individuals and groups, and other stakeholders at all levels of the organization.
• Demonstrated fiscal and resource stewardship.(manage a budget)
• Knowledge of human resource management, financial management and operations management.
• Demonstrated effective management, analytical, and supervisory skills.
• Ability to effectively manage time and prioritize work requirements.
• Ability to function in a high pressure, diverse and changing environment.

Other
Current or eligible for registration with the Canadian Association of Medical Radiation Technologists (CAMRT) or Sonography Canada. Must be registered with NLCHP as of May 1, 2025.
A satisfactory record of work performance and attendance is required.