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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description Summary

Responsible for assigning and monitoring the daily workflow and distribution for own functional area and ensuring the required processing is completed meeting all Service Level Goals. Provides a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area within Operations and Technology. Reports to a Team Manager within the Team Structure.

Job Description

SHAREHOLDER:

• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.
• Understand and apply bank/service center operating policies and procedures and ensure necessary due diligence is taken to support the accuracy of all customer transactions.
• Be knowledgeable and comply with Bank Codes of Conduct
• Assign and monitor the daily workflow ensuring the required processing is completed meeting Service Level Goals
• Monitor and manage daily touch points and work distribution.
• Track and escalate operational issues to Team Manager to support business objectives and KPI targets.
• Identify, lead and actively participate in process improvements.
• Provide subject matter expertise for internal and external partners within defined area.
• Understand and apply bank/service center operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt and support new process and technology improvements.

EMPLOYEE TEAM:

• Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations.
• Support a diverse and inclusive workplace.
• Contribute to a positive and respectful work environment.
• Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
• Meet changing business needs with flexibility.
• Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible.
• Meet Professional Operations Management (POM) Certification requirements.

BREADTH & DEPTH:

• Advanced knowledge on products, end-to end processes and systems for own specialized area.
• Supports Operations teams completing day-to-day processes / transactions / activities characterized by single to multiple step transactions, limited to multiple systems and/or jurisdictions, and low to medium complexity.
• Accountable for resolving exceptions, nonstandard issues / transactions and/or escalating to appropriate level where further clarity or interpretation is required for moderate to high complexity.
• Requires intermediate level of process management knowledge and a good understanding of the business unit and operational functions for the business area supported.
• Decision making authority and ambiguity and nature of issues supported are generally low to moderate risk oriented.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):