Job description

Join Our Team as a Dispatcher Services Representative (Full-Time)

Are you a highly motivated and customer-focused individual with exceptional communication skills? Are you seeking a rewarding opportunity to be a part of a dynamic team? Look no further! We are currently hiring for the position of Dispatcher Services Representative, offering both part-time and full-time positions within our reputable company.

Responsibilities: As a Dispatcher Services Representative, you will play a crucial role in ensuring outstanding customer satisfaction. Your responsibilities will include, but are not limited to:

Handling inbound calls and providing excellent customer service by addressing inquiries and resolving issues promptly and efficiently.

Booking jobs and coordinating scheduling to ensure optimal customer experience as a Dispatcher.

Processing documentation accurately and maintaining organized records.

Assisting with special projects, coordinating tasks, and collaborating with various teams.

Conducting outbound marketing and sales calls to promote our products and services, contributing to business growth.

Facilitating internal communications and effectively relaying information across departments.

Assisting with filing and other administrative tasks as needed.

Requirements:

High school diploma or equivalent (additional education is a plus).

Proven experience in dispatching in HVAC field, customer service, preferably in a fast-paced environment.

Excellent communication skills, both verbal and written, with a professional and friendly demeanor.

2nd language as bonus

Strong organizational skills with the ability to prioritize tasks effectively.

Proficiency in using computers, including experience with document processing software.

Sales and marketing experience is an asset.

Knowledge of accounting practices and proficiency in QuickBooks is a bonus.

French Speaking will be an asset to the team

Job Type: Full-time

Pay: $17-19 per hour

Additional pay:

Commission pay

Benefits:

Extended health care

Schedule:

Monday to Friday

Ability to commute/relocate:

Fredericton, NB: reliably commute or plan to relocate before starting work (preferred)

Education:

Secondary School (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person