Are you looking for a new opportunity where you can be part of building the future in a growing community? Are you a compassionate individual who is committed to supporting and connecting people with help and services during difficult financial times in their lives? If this sounds like you, then we want to hear from you!

Due to an upcoming retirement, we are recruiting for a Collection Officer to join our team.

The Collection Officer responds to public inquiries, negotiates schedules for payment with residential and commercial ratepayers, connects individuals with government funding or support programs, works with partners such as PVSC, lawyers, real estate agents, government agencies, and manages Tax Sale activities according to the Municipal Government Act.

The East Hants philosophy towards collection services is customer-service oriented. We work closely with individuals during difficult financial times, provide non-judgemental support and guidance through the process of making payments, and we connect people to services that can provide help.

What you can offer:

• You have completed a two-year post secondary program in a business administration and accounting discipline and have previous related experience, or a combination of related education and experience.
• Experience in collections, preferably in a public sector environment.
• You are very comfortable with using MS Office at an advanced level; Familiarity with SAP or related financial management systems would be an asset.
• Strong understanding of collection practices, provisions of the Municipal Government Act (MGA), Assessment Act, and other relevant legislation that governs taxation and collections in a local government setting; ability to interpret the various acts and regulations relevant to municipal operations and water utilities
• You have strong verbal and written communication skills.
• You thrive in a customer-service oriented environment, and are comfortable with managing competing and multiple priorities throughout the day, including responding to inquiries in person, by phone, and email.
• You have experience and a solid understanding of working with and managing confidential information.
• You have a solid understanding of Diversity, Equity, Inclusion, and Belonging in a customer service-focused environment.

What we can offer:

• Work-life balance focused environment, with a Flexible Work Policy.
• A culture of teamwork, trust, and service excellence.
• A collaborative, solutions-based work environment, with a high degree of autonomy.
• Working with a team that is passionate about serving a community.
• A commitment to personal and team professional development.
• The excitement of being part of building the future in a fast-growing Municipality.
• Benefits package including a Health Care Plan with Virtual Doctor service included, Dental, Disability, Life Insurance, Registered Pension Plan, Employee Assistance Program.

Annual Salary: $59,589- $74,486

Deadline to apply: May 2, 2025

If you require an accommodation to assist in the application process, please contact Human Resources at [email protected] or (902) 883-6203.