Manager, Health Care Services

The Manager, Health Care Services, is a critical team member of the Health Care Services Department and is responsible for the effective and efficient management of all internal services provided by the Health Care Services Department including support for external providers where Memorandums of Agreement are established. This position is also responsible for all administrative functions required in the day-to-day operations and collaboration with vendors, health care providers and other departments within WorkplaceNL.

Role Responsibilities

• Ensures the effective coordination of medical services to injured workers through special clinic and program arrangements, ensuring they are timely and responsive to clients' needs.
• Ensures services are delivered in a cost-efficient manner by monitoring and analyzing existing programs and services (e.g., special clinics, PFI assessments, interdisciplinary assessment program, etc.).
• Analyzes trends in health care costs and utilization and recommends changes and enhancements where appropriate. Identifies and implements health care cost containment strategies that focus on the provision of quality health care services that are outcome-focused and cost effective.
• Accountable for ensuring timely review of case management issues by professional Health Care Services staff and has autonomy in developing new procedures to ensure expedient response times.
• Ensures necessary coordination related to all MOA's and responds to inquiries related to issues that fall within the terms of the MOA's.
• Leads and co-lead projects and initiatives that enhance the provision of quality health care services to injured workers
• Participates in and coordinates the review and development of policies, procedures, and programs.
• Evaluates processes in collaboration with other departments and stakeholders to increase efficiency and the provision of quality health care to injured workers.
• Provides leadership to external consultants.

Essential Skills and Qualifications

• University degree complemented by a minimum of five years' experience and responsibility in a worker's compensation setting.
• Experience and demonstrated ability in effectively managing people and projects.
• Understanding of the delivery of health care services in the province.
• Strong organizational, communication, and leadership skills, along with the ability to work well within a team environment.

What does success look like in this role?

• Values excellence in client service and provides empathetic, respectful and timely service
• Exhibits strong interpersonal skills, and displays professionalism in your everyday work
• Demonstrates critical thinking and make informed decisions based on the evidence gathered
• Is adaptable to change and is willing to develop and learn new skills
• Being effective in dealing with a variety of vendors and health care service providers and ensuring that problems are addressed in an effective and timely manner.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information, please visit www.workplacenl.ca

About Us

At WorkplaceNL, we focus on improving quality of life for the people of Newfoundland and Labrador through safe workplaces and support for our clients. We provide occupational health and safety education and help prevent workplace injury and illness. We also provide compensation and support to workers, and their employers, during recovery and return to work.