Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Adhere to business processes consistently and make necessary updates when/as required.
• Lead and execute process improvement projects to streamline operations, reduce costs, and enhance customer experience.
• Establish effective relationships across multiple businesses and partners.
• Monitor and analyze key performance indicators (KPIs) to identify trends and opportunities for operational enhancements.
• Monitor and lead incidents, escalations, and inquiries end-to-end, and ensure all are addressed with established processes and established SLAs.
• Implement changes with precision and efficiency, ensuring minimal disruption to day-to-day operations.
• Perform Quality Assurance and challenge all parts of the Business Continuity Plans, Exercises and Tests within portfolio considering the credibility and appropriateness of things such as Business Impact Analysis, Planning, Tests, dependencies, and defined workarounds.
• Successful completion of all assigned plans, remaining compliant and within timeframes
• Lead communications for Enterprise program updates and provide direction to business units and partners on how to successfully implement.
• Leverage meetings, huddles, and related forums to provide status updates, raise risks and identify dependencies.
• Where applicable, document current state processes and support stakeholders to design future state with end-to-end colleague and customer experience top of mind.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

SHAREHOLDER

• Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite.
• Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.
• Proactively collaborate and gather feedback from relevant partners including branch colleagues and leadership to inform process enhancement efforts and incorporation into operational business processes.
• Provide transparent updates to executives with challenges impacting colleague and customer experiences.
• Support partners and share best practices related to the creation of playbooks and procedures relating to Incident Management Protocols and Business Continuity Management plans
• Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
• Support change management planning and activities, including those that ensure operational readiness.
• Create a Customer/Colleague Centric center of excellence supporting colleague safety and enhancing colleague sentiment.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

• Experienced in business analysis, and delivery execution practices and standards
• Experienced and acts as a conduit for business and user interaction with technology
• Proactively identifies risks and impediments and leads problem resolution
• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Reports to a Senior Manager

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree
• 5-7+ years related business analysis experience
• Business Analysis Accreditation is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):