Closing Date: April 25th, 2025 at 4:00 PM

STUDENT AFFAIRS & SERVICES
Student Affairs & Services (SAS) amplifies the student experience by providing access to inclusive, innovative, and high-quality essential services that promote well-being, connected communities, and student success. SAS helps students find their way by supporting them achieving their academic, personal, and life goals.

WHAT WE OFFER

Full-time | Continuing | Fredericton| On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $59,361 - $77,168 per annum

YOUR FOCUS

Reporting to Senior Director, Student Affairs, the Student Advocate provides support to students facing academic and non-academic challenges by offering information, guidance, and advocacy and acts as the Associate-Vice-Provost's designate on the relevant Senate Committees. This position works closely with the Registrar's Office, the Office of the University Secretary, academic faculties, colleagues across Student Affairs, and other university offices to ensure students receive fair treatment and appropriate support.

• Advise students on their rights, responsibilities, and university policies.
• Assist students in developing action plans to address academic and non-academic concerns.
• Guide students through conflict resolution and complaint processes.
• Help students prepare for academic or disciplinary hearings, including appeals.
• Support students in navigating medical and compassionate withdrawal processes.
• Guide students through course withdrawals or full-university withdrawal procedures.
• Advocate for students at academic appeals, disciplinary hearings, and related meetings.
• Mediate conflicts or act as a spokesperson on behalf of students when appropriate.
• Ensure fair treatment and due process for students throughout academic and disciplinary proceedings.
• Interpret and clarify university rules, regulations, and policies related to academic standing, discipline, appeals, and withdrawals.
• Educate students on their academic rights and responsibilities through individual advising and workshops.
• Design and deliver outreach initiatives to increase student awareness of advocacy services.
• Advocate for and contribute to the development of new university policies and the review of existing ones, ensuring they align with and support student success.
• Maintain accurate and confidential records of student cases and interactions.
• Process relevant forms and paperwork, including appeals and withdrawal requests.
• Manage the transition of the office from a largely paper-based system to a case-management software solution.
• Prepare reports annually and as required.
• Oversee web content and contribute to social media presence to promote advocacy resources.
• Develop and conduct regular assessments of student satisfaction with the Advocate's Office.

WHAT YOU BRING

• Masters degree required.
• Minimum 5 years of directly related experience.
• Previous experience working with students.

Additional Strengths

• Experience in post-secondary teaching is an asset.
• Background in student advocacy, conflict resolution, and/or academic advising is beneficial.
• Strong interpersonal and consensus-building skills, experience with conflict resolution.
• High-quality written and oral interpersonal communications skills.
• High level of accountability and excellent judgment, decision making, and organizational skills.
• Strong ability to manage multiple priorities and complex tasks.
• Ability to maintain confidentiality and discretion.
• Proficiency with Databases and Office 365 software.
• Mental health training (supporting students in crisis and fostering a supportive environment) is an asset.
• Knowledge of university policies and procedures is an asset.
• Collaborative leadership, communication, and consensus-building skills.
• A naturally curious, collaborative professional with an interest in trying new ways of doing things, adopting new technologies, continuous improvement, and lifelong learning.

WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)
This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.