Zone: Western Zone
Location: WMH - Western Memorial Regional Hospital
Senior Director - Facilities & Support Services
Western Zone - RCS Senior Executives
Temporary Full-time until 28 February 2026, with possible extension
89185RP1

Hours: 70 (8 hours; Days)

Salary: HL32 (CAD101,723.00 - CAD132,240.00 per Annum)

Competition Number: VAC0009026

Posted Date: 2025-04-07

Closing Date: 2025-04-14

The Role

Reporting to the Regional COO, the Sr. Director - Facilities and Support Services is a member of the senior leadership team with their primary focus on combining strategic and operational accountability of Support programs and services in the region to support the vision and values of Newfoundland and Labrador Health Services. They are ultimately responsible and accountable for all core programs and services within the assigned portfolio, including, but not limited to: Food Services, Facility Maintenance, Biomedical Engineering, Environmental Services, and the Western Regional School of Nursing and other services as required by regional operations. The Sr. Director - Facilities and Support Services will provide leadership on strategic and operational issues in an integrated health services environment ensuring optimum accessibility, efficiency, and effectiveness, while supporting the overall standards, policies, and direction of the Zone. The Sr. Director - Facilities and Support Services has responsibility for implementing an effective quality and safety program within their portfolio.

The Sr. Director - Facilities and Support Services will have responsibility for areas that include:

• Strategic Leadership: Serving as a member of senior leadership team, leads region-wide strategic planning efforts and addresses organization-wide policy and management issues for the assigned program in alignment with their provincial counterparts. The Sr. Director focuses on mid- to long-term planning activities including annual or triennial strategic planning, in consultation with executive leaders, including the development of goals and objectives that link to the organization’s mission and vision; plans, with key providers, and implements an appropriate model of support to patient care; participates in decisions and policymaking, and shares overall accountability with other members of the senior leadership team.

• Service Delivery and Quality Improvement: The Sr. Director is responsible for directing and organizing administration, education, and service delivery of Support Services. They have responsibility to develop, implement, and evaluate Support Services and policies to ensure the efficient and effective delivery of these services and an optimized integration of them across the continuum of care. Promotes a high standard of care. Plans, implements, and evaluates the risk management agenda and continuous quality improvement programs and projects within the zone.

• Legislative and Provincial Alignment: The Sr. Director - Facilities and Support Services promotes a high standard of care in the delivery of Support Services, aligning organizational programs and policies to provincial health legislation, as required. The Sr. Director ensures compliance with all applicable laws, regulations, and standards related to support services. They foster the development, implementation, and evaluation of an integrated model through collaborative processes that cross zones and communities.

• Delivery of Services: Ensures the delivery of programs and services that respect the principles of universality, comprehensiveness, and accessibility so that the operational and strategic plans of Zone Health are realized.

• Client and Patient Relationship Management: The Sr. Director - Facilities and Support Services deals directly with patient/family, staff and physician complaints that cannot be resolved at the program/department level.

• Stakeholder Relationship Management: The Sr. Director - Facilities and Support Services represents the Zone and works with external stakeholders such as other the Department of Health and Community Services, local community groups and national organizations pertaining to matters within the portfolio. Concurrently, the Sr. Director - Facilities and Support Services maintains relationships with internal stakeholders such as Human Resources, Finance, Hospital and Information System and Internal Credential Management, and other programs and services.

• Talent Management and Employee Engagement: The Sr. Director - Facilities and Support Services provides leadership and mentorship to staff to:

o Promote professional development, staff engagement, and retention.
o Champion a healthy, safe, diverse, and respectful workplace.
o Practices sound human resources management by attracting, recruiting, and retaining high calibre talent.
o Provide ongoing learning and development opportunities.
o Promote teamwork, and ensuring employees have the tools and resources they require to perform at their best.
o Foster the development of others by supporting and promoting the achievement of professional and personal goals and creating a culture of continuous learning.

• Financial Stewardship and Accountability: Develops and oversees the annual operating and capital budget for the portfolio; prepares and reviews funding proposals; recommends the allocation of resources in consideration of the needs of in zone Health and the delivery and delivery of health services.

• Visible Leadership, Partnership and Relationships: Ensures consistent translation of NLHS culture, mission, values, policy, and leadership expectations within zone-wide Support Services organization. Provides visible and accessible leadership within the Support Services program of Zone. Orchestrates and champions transformational change by actively leading the change process to achieve program goals and objectives while fostering a culture of accountability, responsibility and continuous learning amongst the Leadership team and staff to ensure compliance with national, provincial, and institutional regulations, policies, and directives.

• Transition to Provincial Health Authority: The Sr. Director - Facilities and Support Services will be establishing unified provincial systems for programs assigned to their portfolio. This will include working with the VP/COOs and other leaders from across the five regions to amalgamate and integrate existing departments, staff and services, develop provincial policies and standards, increase efficiency, and enhance quality.
Transforming our health system is a collective responsibility. Senior leaders are required to act as change agents as we progress through the process of integration. All senior leaders share responsibility for culture including a commitment to safety and phycological wellbeing. Members of the senior leadership Team may be assigned responsibility for programs, departments, or projects within the organization, as determined by the Zonal COO.

Requirements of the Role

The ideal candidate will draw on 3-5 years of experience at a senior leadership level responsible for one or more clinical care services. Candidates must be able to demonstrate strong knowledge of healthcare operations, including facilities management, environmental services, security, food services, and transportation. Candidates should have a Bachelor’s Degree in a Health or Business Related Disciple with a masters preferred. The successful candidate will have extensive credentials as a senior administrator, strategist, and policy developer and have exceptional communication skills both with internal and external stakeholders. The individual must also have demonstrated leadership ability, high ethical standards, integrity, effective engagement as a member of a team; the ability to facilitate and lead change; and commitment to the health care community and the organizational development, goals, and objectives of Newfoundland and Labrador Health Services.

The successful candidate is a passionate, empathetic leader with exceptional business acumen, and interpersonal skills, as well as a commitment to the LEADS Framework. They must also demonstrate the key skills, behaviors, abilities, and knowledge outlined in the five domains of the LEADS in a Caring Environment framework.

Our Commitment

Newfoundland and Labrador Health Service?values the diversity of the people it hires and serves. Diversity, inclusion, and belonging at our organization means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We are committed to providing a safe, healthy, and inclusive work environment that inspires respect. Newfoundland and Labrador Health Services welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards and goods and services.

Note

Newfoundland and Labrador Health Services is in a period of transition. We have made every effort to reflect the intent, duties and accountabilities of the role outlined; however, each are subject to change and be modified in accordance with the future needs of the organization as needed. Thank you for your anticipated patience and understanding as we travel this journey together to improve the health of the people of Newfoundland and Labrador.

Successful candidates will be expected to reside within the Province of Newfoundland and Labrador and may be required to reside in a specific community dependent upon their assigned responsibilities.