Type de poste:
Permanent
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Date de clôture:
2025-04-20
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Reporting to the Manager, Professional Development and Quality Assurance, the Coordinator, Clinical Quality and Education, maintains and continually updates the design, development and implementation of the Continuous Quality Improvement (CQI) program focusing particularly on the areas of clinical excellence and patient and community satisfaction; initiates internal clinical investigations; develops and undertakes reviews and audits to ensure policies, procedures and standards are adhered to; undertakes research and develops collaborative networks with outside stakeholders; supports the Professional Development Division(s) of MHSW Operating Companies; and develops recommendations to track and report on information gathered.

The Coordinator, Clinical Quality and Education is also responsible for the overall continuing and restorative education of MHSW paramedics and to ensure that quality out-of-hospital health services are being provided by MHSW through continuous and targeted learning programs based on evidence, and best practices. This is accomplished through various means including determining clinical educational needs at the provincial, regional, and individual levels, designing programs that are respectful of provincial guidelines, evidence-based medicine and industry best practices and, in collaboration with the Professional Development team, will monitor, interpret and report the results.

The Coordinator, Clinical Quality and Education will design processes such that prospective employees will be evaluated, new employees will be trained to MHSW standard, returning employees will be offered tutorial, and employees with skill decay will receive targeted training based on their specific need.

The Coordinator, Clinical Quality and Education, is crucial to the development and maintenance of a systematic clinical care review program. It includes the responsibility of conducting random and targeted audits to assess compliance with approved patient care guidelines, documentation standards and service performance targets to identify deficiencies, anomalies, risks and gaps; and to identify, recommend, and implement corrective action that could be at the individual (e.g. training interventions) or system (e.g. policy changes) levels.

#MHS1

Role & Responsibilities

• Design and implement risk management initiatives covering clinical service delivery and patient care equipment aspects of paramedic services;
• Facilitate ongoing change and process re-engineering within a performance-based, continuous quality improvement system and follows up to ensure that interventions undertaken are effective and identified issues/concerns are resolved;
• Conduct educational needs assessments, design and develop the curriculum for all clinical learning programs while identifying the optimal delivery method;
• Provide professional development and training to the Operational Clinical Teams for specifics on delivery methods and ideologies;
• Manage and direct the Operational Clinical Team workload and monitor performance based on contract agreement in relation to retrospective call documentation reviews;
• Monitor the progress of provincial training to ensure consistency, adapt where necessary;
• Design and perform post-impact analysis for clinical learning programs;
• Facilitate working groups on clinical curriculum design;
• Plan and maintain appropriate educational facilities and equipment;
• Drive continuous quality improvement through process re-engineering within a performance-based model, and follow up to ensure that improvements implemented are effective and resolve identified issues/concerns;
• Conduct Clinical Needs Assessments for paramedics deemed to have specific clinical competency concerns;
  • Develop and organize individualized restorative education training programs
  • Implement, monitor and report on their progress
  • Make recommendation as to scope restriction
• Complete patient care report audits, field assessments, as well as feedback to employees. Ongoing assessment of service rendered against established procedures, guidelines and standards to identify areas of deficiency and non-compliance. Using these findings, makes recommendations for emerging training needs for ACPs, ICPs and PCPs;
• In cooperation with Clinical Services and the Provincial Medical Director, create and implement individual training for Clinical Service Inquiry and/or Occurrence remediation;
• Develop and provide investigative expertise to other divisions;
• Design, develop and implement educational online courses for employees;
• Prepare and deliver ad-hoc educational initiatives resulting from the recognition of trends identified during audits, investigations, and industry best practices, for the enhancement to patient care standards;
• Hold an active role with organizational promotion;
• Develop, conduct and evaluate clinical interviews and new employee orientation programs;
• Coordinate and document the delivery of Clinical Return to Practice sessions;
• Provide input on annual paramedic performance evaluations, new employee/probationary evaluations, recommending extensions or remediation, and issuing congratulatory letters;
• Undertake literature reviews on relevant topics to assist in development of reports, articles, abstracts, and other knowledge-sharing documents;
• Undertake research and work collaboratively with the Provincial Medical Director and provincial paramedic organizations to identify, assess, evaluate and recommend clinical and professional standards and protocols appropriate to Saskatchewan;
• Assist in the development of research publications as assigned;
• Develop proposals, strategies, and recommendations, based on industry benchmarks, best practices, and Saskatchewan Provincial Medical Director requirements;
• Complete scheduled and ad hoc reports internally to SLT as well as externally to SHA and other stakeholders as required;
• Assist in identifying professional development priorities and/or prepares and delivers presentations as a result of trends identified during audits or investigations;
• Lead, implement and monitor if/as needed/required Accreditation project initiatives in compliance with achieving and/or maintaining certification with Accreditation Body.
• Identify, recommend, and support the development of new employee orientations, new policies, procedures and policies;
• Supervise, gather, and analyze clinical and operational data and statistics as well as maintain reporting mechanisms;
• Audit and review for compliance policies and procedures to mitigate risk and enhance service delivery;
• Initiate and conduct investigations, resolving and reporting on applicable patient or external stakeholder complaints and unusual clinical occurrences encountered by paramedics;
• Support investigations of more complex and/or high-profile complaints, occurrences and incidents;
• Recommend re-training particulars for individual paramedics involved in occurrences;
• Assist Operations in liaising and resolving issues with hospitals, other health professionals, and allied emergency response providers;
• Represent the Clinical Services department and MHSW on committees, public events and task forces etc.;
• Participate in symposiums, public events and other initiatives as guest speakers;
• Carry out the duties and responsibilities of an active paramedic in accordance with the requirements to maintain certification;
• Act on behalf of the Manager as assigned.
• Any other duties as assigned.

Education / Experience

• Successful completion of an approved Advanced Care Paramedic Program;
• Post-secondary education in the health sciences field is an asset;
• Active license with SCOP as an Advanced Care Paramedic;
• Minimum five (5) years of paramedic field experience;
• Experience in advanced education delivery and/or leadership role within the paramedicine field;
• Proven experience with adult educational teaching concepts and facilitation;
• Proven experience in quality assurance/improvement and investigatory and auditing techniques working with outcome-based goals;
• Additional training in the paramedicine field is an asset.

Knowledge / Skills

• Ability to work in an ever-changing environment while adhering to tight deadlines;
• Ability to analyze data emanating from a variety of sources;
• Innovative and creative in developing quality assurance and improvement programs;
• Work with a variety of software application to support data collection, analysis and presentation;
• Exceptional written and verbal communication skills, including presentation skills;
• Project management and time management skills;
• Interact effectively with others;
• Problem solver, self-directed, independent and resourceful;
• Well organized with a high level of attention to detail;
• Leadership abilities with a proven track record for inspiring and motivating others;
• Understanding of business process review, evaluation and change management concepts and methodologies;
• Advanced computer literacy is required, including MS Office;
• Familiar with concepts of quality assurance, quality improvement and performance-based systems.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.