Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Channel Transformation team is responsible for connecting TD's owned channels (retail, ATM, Phone) to elevate customer experiences. The team supports channel platform transformations and programs from strategic planning to flawless execution. The team owns consumer insights, monitoring trends, building marketing strategies and plans, developing, and executing integrated marketing campaigns, management and allocation of the marketing budget, developing business cases and measuring/improving in market results. As a key business partner, the team acts as a key consultant to the business (retail, real estate) on all aspects of marketing, influencing the business strategy, as well as ensuring that the TD brand is protected and delivered in the customer experience.

Role Overview

Work with a team of marketing professionals in the development and execution of owned channel strategies to elevate the brand and customer experience. Support orchestration of non-targeted messaging for key campaigns and moments with focus on branch wrap and digital content tactics. You will be responsible for providing marketing thought leadership to the team, function and assigned portfolio(s).

KEY ACCOUNTABILITIES

CUSTOMER

• Partner with the function and/or line of business to achieve omni- channel acquisition and customer management strategy (i.e., deepening customer relationships, onboarding to retention, strengthen usage and customer loyalty)

• Support integrated marketing campaigns that meet business and marketing strategies and objectives

• Gather, integrate and interpret existing views of the target audience, including demographic, attitudinal, and behavioral data to support campaign kick offs and briefs

• Translate marketing objectives and consumer insights into communication strategy (benefit, offer, reason to believe "RTB" or proof points)

• Contribute to an inspiring creative brief for media and creative agencies, evaluates creative campaigns and media strategies based on their impact on customer behaviour

• Understand role of different media options and their impact on achieving marketing objectives, and oversee flawless execution of tactical media and creative plans

• Contribute to cross-functional marketing teams to deliver all elements of campaigns including, targeted and channel marketing

• Support development of marketing strategies and plans; understand market and growth drivers, create a vision of market, channel, and segment potential, develop value propositions and proof points that further our competitive advantage, and translate business strategies into marketing plans

• Deliver and monitor results; ensure stated objectives are delivered on plan (monitor/ early indicators) and where required, take corrective actions to achieve targets

• Analyze past results and makes recommendations to maximize return on investment

• Evaluate effectiveness of in market activity – Post Implementation Review (including recommendations)

• Utilize the best practices of ABEDO (stage gate process) to manage projects in the most effective way (on time, on target, on budget) from initiation to completion

• Navigate through roadblocks by engaging key stakeholders/sponsors

• Focus and define the problem to solve, engage resources across functional boundaries to gather data and insight, draw insight from data, making correlations and connections to deliver meaning from disparate sources of data

• Use data combined with judgement and intuition to make recommendations and drive action

• Build innovative solutions; actively contribute to driving the spirit innovation among the team, bring external thinking/ideas to problems

SHAREHOLDER

• Prioritize and manage own workload to meet service level requirements for service and productivity

• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)

• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues

• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others

• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Marketing advisor for a business, typically contributing on projects of moderate scope and complexity

• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists

• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Impacts the achievement of sub-function or business line objectives within the area they are accountable for

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across stakeholders

EXPERIENCE & EDUCATION

Undergraduate degree or relevant professional certifications, designations, or equivalent required

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):