Closing Date: April 15th, 2025 at 4:00 PM

CENTRE FOR LEARNING FUTURES
UNB's Centre for Learning Futures supports innovative and transformative academic, professional and personal teaching and learning opportunities across a variety of modalities. The Centre for Learning Futures, a new unit is home to UNB Online/College of Extended Learning, which includes academic, professional and executive education, Teaching and Transformative Learning, Experiential Education, English Language programming as well as the Centre for Musical Arts and the Art Centre.

WHAT WE OFFER

Full-time | 1-year Term| Fredericton| Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm |36.25 hours per week

Salary Range: $23.48 - $27.26 per hour

YOUR FOCUS

Reporting to Supervisor of Client Services, the Client Services Representative (Secretary PL4) acts as the first point of contact for clients and other members of the public and University community for all units housed under the Learning Futures umbrella. The primary responsibility of the position is to provide clients with accurate information, answer questions and assist with registration and fee payment services for the wide variety of programs, services and courses offered. On a weekly basis, the incumbent handles hundreds of client interactions (providing information, course registration and fee payments) in person, by phone and electronically.

• Provide customer service to students and other members of the public and university community in a professional, courteous, and confidential manner.
• Provide personalized, timely, and accurate responses on a wide variety of programs and course offerings.
• Carry out financial transactions, such as payment of fees, with a high degree of accuracy and responsibility.
• Reconcile payments daily and/or student balances.
• Provide accurate data input to the student systems for registration and record updates.
• Carry out regular filing duties for college filing system.
• Provide administrative support services for CEL staff as required and approved by supervisor.
• Operate all standard office equipment.
• Perform other related duties as required.

WHAT YOU BRING

• 2-year Business Administration Diploma.
• 3+ years' related experience in a client service environment.
• Equivalent combination of training and experience would be considered.

Additional Strengths

• A university degree in related field is considered an asset.
• Experience with Microsoft Office (Excel, Word).
• Experience with Colleague platform would be an asset.
• Knowledge of accounting principles considered an asset.
• Excellent interpersonal skills demonstrating discretion, tact, and judgment, both oral and written.
• Demonstrated strong customer service skills and orientation.
• Well-organized, able to handle many tasks at once, and work independently as well as part of a team.
• Bilingual English and French would be considered an asset.

WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)
This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.