Collision Customer Service Representative
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.
Steele Auto Group is seeking Collision Customer Service Representative to join our growing team at Steele Buick GMC!
As a Collision Customer Service Representative with Steele Buick GMC, you'll be the face of our collision center, where strong interpersonal and communication skills are a must. You'll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a CSR at Steele Buick GMC, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines.
Hourly Wage Range: commensurate with knowledge, skills, and abilities
Qualifications:
- High school diploma or GED required; experience in customer service is preferred
- Strong communication, problem-solving, and organizational skills
- Proficient in MS Office (Word, Excel) and email; familiarity with Audatex and Mitchell Estimating software is a plus
- Excellent conflict resolution, negotiation, and multitasking abilities
- Ability to work independently and collaboratively in a diverse, fast-paced environment
- Detail-oriented with a strong focus on accuracy and meeting deadlines
- Professional appearance, strong work ethic, and a positive team attitude
Responsibilities:
- Deliver exceptional customer service in line with Steele Collision's best practices and CSI goals
- Manage front office operations to ensure smooth organization and interdepartmental support
- Collaborate with production, estimator, and shop managers to ensure timely and flawless vehicle delivery
- Communicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies)
- Build strong customer relationships through service excellence and the promotion of Steele Collision services
- Handle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billing
- Adhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as needed
- Other duties as required
Why You'll Love Steele Auto Group:
At Steele Auto Group, you're not just joining a company—you're joining a community. We're all about:
???? A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.
???? Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.
???? Growth Opportunities – We promote from within and support your professional journey.
???? Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
???? Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.
???? Growth from within – We promote talent and help you level up.
? A fun, fast-paced culture – No two days are the same.
???? Making a difference – Through community partnerships and exciting campaigns.
Steele Auto Group is more than just a workplace—it's a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we're proud to foster a workplace that's fair, inclusive, and full of opportunity for everyone.
Apply now and start driving your career forward—with a team that's got your back!
???? Based in Fredericton, NB!
???? Learn more about us at www.steeleauto.com
We can't wait to meet YOU!
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