Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$125,500 - $142,500 CADThis role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Acts as a senior support engineer representing Public Cloud Database team in providing expert advice and/or acts in a lead capacity on operational performance, availability, support and release / deployment management.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD.

Public Cloud Database PaaS Service is responsible for the solution engineering, design, optimization, integration, automation, lifecycle management and support of popular Microsoft Azure and Google Cloud Platform (GCP) database PaaS services, such as Microsoft SQL Server, PostgreSQL, No-SQL and Redis databases.

Job Summary

• Act as an expert resource providing insight and recommendations based on standards, best practices and experience.
• Review, define, enforce and influence standards and appropriate quality measures/metrics.
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness.
• Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents.
• Troubleshoot failures, coordination of resolution efforts and communication with appropriate stakeholders.

Responsibilities and Duties

• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.
• Ensure systems and operational availability meets or exceeds defined service levels, and report results as required.
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP).
• Work effectively as a team, supporting other members of the team in resolving critical service issues, including but not limited to standard business hours as required.
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions.
• Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.
• Participate in knowledge transfer within the team and business units. May mentor, coach/educate a small team of IT professionals.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Qualifications and Skills

Required Skills

• Strong experience working with Microsoft Azure and GCP public clouds.
• Extensive experience with database such as Microsoft SQL Server, PostgreSQL, No-SQL and Redis
  • 7+ years database administration experience with Microsoft SQL Server 2016 to date
  • 3+ years database administration experience with Azure SQL Server/Database, and Azure Postgres Flexible Server, Azure Cosmos DB and Azure Cache for Redis
• Have experience with Data migrations and ETL.
• Have experience with Database design and development including data modeling and SQL coding.
• Have experience with Database performance tuning, Replication, Failover Groups, Disaster recovery.
• Scripting experience with Python, PowerShell, Azure CLI and gcloud CLI
• Experience Deploying and managing resources in Azure and GCP (Networking, connectivity, Security, troubleshooting).
• Good understanding of ITIL Best Practices such as Incident, Problem and Change Management
• Excellent analytical and problem-solving skills
• Security best practices, Active Directory
• Agile

Desired Skills

• Familiarity with Azure App Services and Containers
• Familiarity with DevOps CI/CD Pipelines, GIT, Jenkins, Terraform
• Experience with enterprise monitoring and troubleshooting tools (Splunk, Datadog, Dynatrace).

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Learn voraciously, stretch your thinking,

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet