People Plus Consulting Limited, an innovative and dynamic company with over 30 years of experience in providing job search assistance to residents of Halifax, is currently seeking to fill a position of Information Resource Specialist/Client Satisfaction at the Nova Scotia Works - Job Junction location.

Start Date: mid to end of April

Application deadline: April 6, 2025

Who are you?

• You are dynamic, adaptable, a good listener who is patient and committed to helping and empowering others
• Someone who is curious about people and committed to practices supporting diversity, inclusion, and better understanding of the needs of those we serve
• You demonstrate sound judgement, ability to maintain confidentiality and practice ethical decision-making
• You are able to function in a fast-paced environment while being organized, detail oriented and having outstanding people skills

The Position

Working cohesively within a team of career practitioners, the candidate will be responsible for delivering mainly in-house with some outreach services to our clients and community partners. Under the direction of the Operations Manager, they will be expected to:

• Greet clients, and direct them to the appropriate services and resources (in person, by telephone, or via email) to help them maximize their job search success
• Validate eligibility criteria to access services
• Book and manage client appointments, answer client questions/concerns
• Gather and document initial client information and input data into the LaMPSS database
• Provide administrative support for workshop delivery i.e. typing resumes, and cover letters, creating job cards, accurately and in a timely manner
• Support clients with one-on-one guidance, instruction, feedback, and support in an objective and professional manner
• Assist in the drafting and editing of job search materials, such as resumes, cover letters, and networking cards
• Send out workshop evaluations and specialist evaluations as needed
• Conduct a follow up via phone and email at the 6 month and 12-month mark after clients have completed case management services
• Provide analytics support to management, including compilation of data, data entry and initial analysis and summary
• Maintain, in strict confidence, individual client information and records

Job Requirements

• University degree, or combination of training and experience in the fields of Employment, Social Sciences or HumanResources (or equivalent combination of experience and skills)
• Proficient computer skills, particularly in MS Office, with reliable typing speed and accuracy
• Related experience in the field of career development considered an asset
• Experience delivering services and support in a client-centered work environment
• Excellent grasp of the English language (Both written and verbal) with an Preference will be given to candidates fluent (both written and verbal) in another language
• Demonstrated ability to work as part of a multi-disciplinary team to ensure the highest standard of service delivery

Personal Attributes

• Effective communicator with the ability to support motivate and build a trusting rapport with clients
• Able to adapt service delivery to be inclusive of diverse clientele
• Skilled at developing and maintaining positive relationships with community partners and external organizations
• Committed to continuous professional development and the pursuit of designations in the Career Development field
• Empathetic and patient listener; able to deliver services in a professional and ethical manner
• Efficient time management skills, able to demonstrate sound judgement and be flexible to a dynamic work environment

What We Offer

• A work environment that feels more like a community and family that you go to and leave daily instead of a rigid office
• Continuous opportunities toward ongoing professional development and certification in Career Development
• Events to Liaise with community organizations and local employers, building relationships as a team member of JobJunction
• Opportunities to learn other career development skills and further develop your portfolio of skills
• An overall fun work environment with a team that works to always find humor even in the busiest of times and works to support each other.

Conditions of Employment

• Centre's' core hours 8:30 am - 4:30 pm, Monday to Friday

• Flexible schedule: including a weekly work for home day when possible

• Start date will be as soon as possible

• Salary range: $ 43,000 - $ 46,500 annually

To Apply

Email your Resume and Cover Letter (in a merged pdf) to the address below with the subject line Information Resource Specialist (JJ-IRS2504-CB). Please note that ONLY emailed applications will be considered.

Application Closing Date: Friday April 6th 2025 (11:59 PM AST) Apply @: [email protected]

People Plus Consulting Limited is committed to fostering a collegial culture grounded in diversity and inclusiveness. The organization encourages applications from qualified First Nations people, African Nova Scotians, persons with disability, racially visible persons, persons of minority sexual orientations and gender identities, and all qualified candidates who contribute to the diversity of our community. We are looking to continue to build on our diverse and inclusive workplace, and we encourage candidates to self-identify in their application.