• Provide leadership, direction, and ongoing coaching, and training to employees
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security policies and procedures
• Assists with planning and implementation of shift work schedule
• Ensure site staffing levels are maintained at all times
• Ensures all Security Officers have received the mandatory training
• Motivates staff and issues commendations
• Disciplines staff when necessary and ensures proper documentation is passed onto head office
• Attendance management
• Performs security audits
• Documents and investigates incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues to the Client Service Manager
• Develop and maintain effective relationships with the frontline staff
• Review incident reports and provide feedback to frontline staff
• Respond to high-level incidents and support as needed
• Work as a liaison between leadership and frontline staff
• Participate in hiring and onboarding processes for new staff
• Participate in all functions of front line guard responsibilities as required.
• All other duties as assigned

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.