CEED Centre for Entrepreneurship Education & Development Incorporated

Job Title: Program Advisor

CEED is recruiting a Program Advisor to join our Leveling It Up program (12-month contract).

The Program Advisor is responsible for navigating entrepreneurs through various internal and external educational services and workshops. The successful candidate will provide a structured path of internal and external programs for the entrepreneurs to attend, based on their business stage.

The successful applicant will be able to demonstrate the following competencies:

• Navigate entrepreneurs through various internal and external educational services and workshops based on entrepreneur's present business stage, needs and course availability.
• Develop a structured program path for eligible participants and maintain communication with them throughout the program.
• Manage assigned participant case files in the CRM including documentation of participant business details, progress etc.
• Follow up with the admin to ensure timely processing and assignment of participants.
• Identify and analyze areas of improvement/feedback from participant and work with the team to offer solutions.
• Update and maintain clientele database on the CRM and LMS.
• Brainstorm with teammates for process review for program enhancement.

Qualifications:

• Post-secondary education in Business Administration or a related field, or the equivalent work experience
• Able to successfully assist and manage clients from diverse backgrounds from introduction to post program evaluation
• Excellent communication and customer service skills are a requirement
• Strong technology skills with Microsoft 365 (required) and CRM systems (preferred) and the ability to learn new platforms
• General knowledge of current entrepreneurship/business trends.
• A solid willingness to learn and grow as part of a team and ability to work in a dynamic team environment
• Ability to prioritize tasks, manage tight deadlines and thrive in a fast-paced environment
• Excellent interpersonal skills

Additional Information:

CEED is an equal opportunity employer. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their full potential. We welcome applications from Indigenous People, African Canadians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If this applies to you, you are encouraged to self-identify in your cover letter.

CEED is recruiting the Program Advisor to join our team on a part-time basis (12-month contract). Hours will be negotiated with the individual upon hire. Please note this position is dependent upon program funding availability.

Qualified applicants are invited to submit a resume and cover letter. Your cover letter should provide a written explanation as to why you are the ideal person to fulfill this position and state your salary expectations. If a cover letter is not supplied, your candidacy will not be considered.