Titre du poste ou emplacement

Portfolio Resource Coordinator - Etobicoke

Posté hier
Détails de l'emploi :
En personne
45 000 $ - 50 000 $ / année
Temps plein
Niveau d`entrée
Avantages :
Modalités de travail flexibles

Internal Posting Date: March 12th 2025
Internal Closing Date: March 18th 2025
External Closing Date: March 28th 2025
Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Toronto Branch. This position will work closely with Paladin's CSM's to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.
Job Description:
  • Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
  • Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance
  • Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
  • Fill cancellations and openings in the daily schedule
  • Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
  • Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
  • Take on a large role in Paladin's deployment process
  • Ensure billing accuracy and compliance on a weekly basis
  • Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll
Qualifications:
  • Proven ability to build and maintain strong working relationships both internally and externally
  • Strong leadership, organization and facilitation skills
  • Strategic Thinking
  • Excellent communication skills both written and verbal
  • Strong customer service and multi-tasking skills
  • Creative ability to foster new and innovative ways to perform and succeed
  • Ability to meet strict deadlines and flexibility in time allocation.
  • Proficiency in Computer Usage, with an ability to learn Paladin's Enterprise software
  • Experience in scheduling, administration or security supervision would be considered an asset
  • Be willing to work flexible hours
Qualifications
High School Diploma / GED
Travaillez avec nous

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Numéro de concours: 771285
Site Web d'entreprise: https://paladinsecurity.com

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À propos Paladin Security

À propos Paladin Security

Established in 1976, Paladin Security has grown into the largest full-service security company in the country. With 30 branches from coast to coast, Paladin provides specialized security services across a wide range of sectors to meet unique security and safety needs.

We take pride in championing our employees as Paladin Family members and setting a new industry standard through our cutting-edge training, empathy-led security model, promotion-from-within philosophy, and CARE Culture.

By investing in our people and providing top-notch services, we proudly stand as one of Canada’s Best Managed Companies and Most Admired Corporate Cultures. We are committed to continuously providing exceptional security services, making the world a friendlier & safer place.

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