Full time: working shifts between 4 to 12 hours, scheduled between Monday - Saturday, with earliest shift start at 7:30 am, and latest shift end at 7:30 pm.

Are you someone who enjoys staying active and thrives in a dynamic environment? As a Clinical Assistant, you'll work closely with our doctors and patients, helping to ensure a smooth and efficient experience for all. If you enjoy variety in your day-to-day tasks-whether assisting with patient care or supporting office operations-this could be the perfect fit for you. Join our team and help create a welcoming, patient-focused environment where your contributions make a meaningful impact.

Position Summary

Our Clinical team is instrumental in creating the welcoming, professional and efficient experience we commit to each visitor of Insight Optometry. The Clinical Assistant role in our office begins with guiding each patient through the preliminary steps of their eye exam. Employing effective communication with our patients and our entire team, our assistants ensure a comfortable and thorough experience in our healthcare first patient centred environment. Flexibility and teamwork are key in adapting to individual patient needs, to a varying task load and to changes in schedule to meet the needs of both the patients and professionals.

With 4 weeks training and a 3-month onboarding plan.

Key Responsibilities/Accountabilities

Greeting and welcoming patients in a friendly and professional manner

Providing instructions and conducting preliminary tests

Updating personal health history and maintaining accurate patient records

Maintaining and cleaning instruments, equipment and clinical areas in between each patient

Assisting the optometrist during eye examinations

Addressing patient inquiries, and providing education on things like home treatments for dry eyes

Collaborate effectively with colleagues to ensure seamless patient care and office operations

Follow protocols to handle sensitive information and maintain confidentiality and security

Clinical opening & closing procedures

Education / Certification / Requirements

Highschool diploma minimum; additional certification in healthcare associated fields or equivalent.

Experience in a fast-paced customer/patient facing service delivery environment required.

Experience as a receptionist or similar, preferably in a healthcare setting considered an asset.

Skills/ Knowledge / Competencies Required

Excellent verbal and written communication skills. (ability to tailor communications to suit different audiences)

Proficiency with Microsoft Suite, and good comfort level with navigating digital platforms

Problem solving - using creativity and innovative thinking to find answers and determine solutions

Ability to work independently, take initiative, and demonstrate leadership

Skilled at time management and organization with a strong attention to detail

Flexible and adaptable to changing tasks and schedules

Strong teamwork skills and the ability to collaborate effectively with colleagues

Friendly, caring, professional demeanor with a focus on patient care

Working Conditions

This is a busy office environment. Clinical assistants log a lot of steps in a day. Scheduled shifts vary and rotate among the team to reflect coverage for our full office hours: Mon-Thurs 8am-7pm, Fri 8am-6 pm, Sat 9am-2pm (excl. Holidays & Saturdays from July-Sept).

Contracted Benefits:

After 3 months:

Medical and Dental Insurance (including Healthcare Spending account and EAP)

Life and Long-term disability Insurance (including Accidental Death and Dismemberment Insurance)

After 6 months:

Internal Eye Care benefits

Paid Vacation & Personal Time

Production bonus

After 1 year:

Pension plan with employer contribution

Other benefits:

Closed on Holidays

Staff socials sponsored by the social committee (highlights: Halifax Wanderers Game, Trivia Night, Board Game Night, Sailing, Curling, Bowling…)

Family discount on products and service

Access to gym facilities

Coffee & Tea always available. (Often there are snacks!)

Annual Salary and performance reviews

Attendance bonus program

Opportunities for continuous learning and skill development

Easily access many Halifax Transit routes

Member of the Downtown Halifax Business Commission

Active supporter of community events and charities that are important to our staff, as well as our annual sponsorships of organizations such as: Phoenix Youth Services, Canadian Diabetes Association, CNIB guide dog program, and Feed Nova Scotia to name a few.

At Insight Optometry our approach to diversity is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity initiatives that support all, we're doing what it takes to build a more equitable workplace and world.

To Apply: Please complete and submit our online application at https://jbtmz.me/s/?e=C6r0NWMA. This will be the only accepted form of application for this position. Incomplete applications will not be considered. This position is not suitable for someone looking for summer student employment. Applications will be reviewed upon receipt. Insight Optometry thanks all interested job seekers for their interest. Only those candidates shortlisted will be contacted for interviews.

Any offer of employment is contingent on the applicant's passing all background and reference checks and compliance with Insight Optometry human resources policies.