| Purpose The Vice President, Canadian Banking Operations Engineering, is a pivotal leadership role responsible for the seamless operation, continuous improvement, and high availability of IT solutions across Global Operations, Retails Operations & Corporate Services, Exception Cheque Processing, and Global Complaints. This role ensures the delivery of robust IT business solutions that align with the Bank's strategic objectives. The VP oversees the stability, enablement, and release management of Canadian Banking Engineering teams and applications, ensuring they support the Bank's mission to provide exceptional service to its customers. This position demands a visionary leader who can drive technological innovation, foster cross-departmental collaboration, and uphold the highest standards of operational excellence. Accountabilities - Responsible for owning the OCS Global Operations, Compliance & Complaints business relationship, technology strategy and roadmap
- Collaborates with the OCS, Compliance & Complaints business lines, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards
- Responsible for improving, monitoring and driving strategies to reduce the number of incidents across the Canadian Banking applications. Working with the engineering teams for the improvement of stability metrics (Weighted Incident Hours, Mean Time to Resolution)
- Driving change supporting the enablement of teams for delivery of initiatives, review and management of CB Technology SIP financials, risk and audit tracking, along with overall Release Management oversight.
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, technologies, systems and knowledge
- Directs the management of application engineering and support functions to ensure all applications developed have a high degree of integrity, reliability, resiliency, and availability to meet the business need, with sensitivity to local regulatory requirements
- Leads the development and implementation of strategic plans, policies, and standards surrounding systems engineering, technology trends and strategies, information security, production application support for the business units serviced globally
- Transformation leader that will bring technology and business strategy and align with cultural mindset shift with cross functional teams
- Owns the technology budget and is responsible for planning, forecasts and achieving financial targets
- Leads with a system resiliency mindset, including driving high standards for application stability. Reviews production support, audit, security & risk issues to ensure root causes are identified, properly defined, documented and reported; ensures issues are understood by senior management and that corrective action will be taken
- Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams
- Creates an environment in which his/her team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy, and managing succession and development planning for the team
Education / Experience / Other Information (include only those that are specific to the role) - University degree in Computer Engineering / Applied Science / Technology
- 10+ years of Software Engineering experience
- 10+ years of progressively increasing leadership experience in Information Technology management data, platform, and system(s) management
- 10+ years of Global application development and support
- 5+ years of Solutions Architecture
- 2+ years of System Reliability Engineering
- Strong technical communication skills with a proven ability to understand key business and technical concepts, and present them based on target audience (e.g. Senior Executives, Business Sponsors, Architects, Developers).
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