Implementation Specialist

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is:

On-site - working all 5 days per week in the Office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Responsibilities:

Reporting to the Team Manager, the Implementation Specialist – Business Services is responsible to implement and deliver customer specific Voice, Data and Dedicated Internet solutions. Responsible for project management of the network build, the Implementation Specialist will work with cross functional teams to provide customer specific services in a timely and cost-effective manner.

Specific responsibilities include but are not limited to the following:

• Manage multiple Implementation projects at a time.
• Work closely with Customer Solutions Engineers to ensure solutions are implemented as per the approved engineered design.
• Liaise with Engineering and Operation Departments to ensure solutions are delivered on time and provide the necessary information and equipment for ongoing support.
• Coordinate the delivery of plant ready solutions to Business Support to schedule the installation of standard Business Services.
• Interface with suppliers to ensure network hardware and other materials are ordered and delivered on time.
• Monitor, maintain project budgets.
• Routinely communicate with Business customers, managing expectations, reporting project updates and troubleshoot/resolve challenges that present themselves.
• Produce reports for Business Sales Account Managers of project status, forecast of project completions.

Experience & Qualifications

• Post-secondary education in a related field required.
• Understanding of network design, including Structured Cabling, Fiber Optic, and Fiber Coax systems would be beneficial.
• Telecommunications knowledge or experience is preferred, with emphasis on Internet, Data, Voice, and cable TV.
• Proficiency with Microsoft Office products, Internet, Email.
• Must have a valid driver’s license as some local and regional travel will be required.

Required Skills & Abilities

As the ideal candidate you are passionate about developing your career with Eastlink Business Operations. Self-driven, you are a resourceful individual who can take initiative and has a thirst for knowledge and continual learning. A highly organized and strong relationship builder, this person is adaptive and engaging in changing situations, and can work well with team members, management, and external business partners. Strong communication, negotiation skills are also assets. A natural team player, you have the skill sets required to balance priorities effectively in a fast paced, results driven environment.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!