Requisition ID: 219659
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Event Lead, Hospitality Services will be responsible for booking and planning events in the Scotiabank Centre and Scotiabank North Customer Centre, as well as other spaces managed by the team, requiring the ability to develop strong relationships with frequent clients. The incumbent will be responsible for ensuring other departments involved in the execution of events (food service – Aramark, facilities, and technology) deliver the expected result at the expected time to the satisfaction of the clients. The incumbent will also be responsible for managing outside vendors required for events.

Is this role right for you? In this role, you will:

1) Contribute to customer satisfaction by ensuring virtual and in-person executive events in the managed facilities are delivered on time, on budget, and to the highest level of service by:

• Meeting established standards and time frames when responding to inquiries from clients and demonstrating a thorough knowledge of the managed physical premises, service, food & beverage & technical offerings.

• Providing strategic guidance on event planning to ensure client's objectives are met for each event.

• Consult with client on audio-visual requirements, and provide recommendations to achieve event objectives with the least cost and best result using in-house capabilities whenever possible.

• Recommend appropriate food & beverage offerings to suit the event needs and budget, including customized menus when appropriate.

• Communicate event requirements to operating departments following the prescribed process.

• Providing client with cost quotation for bookings, using creative thinking to meet budget constraints wherever possible.

• Demonstrating impeccable judgment in accommodating guest requests on site.

• Reviewing meeting room, food & beverage & audio-visual set-up in advance of client arrival, and liaising with operations teams to remedy any deficiencies

• Monitoring service levels provided by food & beverage provider and correcting immediately as required or escalating to the Director in the case of persistent issues

• Following the conclusion of the event, collecting all necessary costs and processing client billing as prescribed by processes.

• Researching, and contracting external vendors to fulfill client event requirements where necessary, and managing external vendors while on site.

2) Ensure highest and best use of the managed facilities by:

• Developing thorough knowledge of bank executive structure to allow for prioritization of bookings.

• Managing requests for space to maximize usage, and minimize labour required to change rooms

3) Focus on the customer by:

• Ensuring all guests to the managed facilities (event hosts, executives, outside guests and Scotiabankers) are greeted appropriately and directed to the correct room.

• Ensuring all feasible guests requests are accommodated in a polished, professional manner

4) Identify improvements in services and processes by:

• Contributing ideas to improve customer service offerings on an ongoing basis.

• Developing and maintaining strong and open relationships with frequent clients in order to solicit feedback about needed improvements.

• Acting as a customer advocate to ensure existing processes are challenged to meet unique event needs where applicable.

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

• A degree in Hospitality or Event Management from a credited university or college with 1+ years of related experience, at an organization exhibiting first class service. Preference will be given to candidates with venue experience as well as event management experience.

• Excellent verbal and written communication skills, English fluency, French & Spanish verbal & written fluency an asset

• Excellent and proven customer service record.

• Knowledge of MS Office (Word, Excel, Outlook, Access)

Working Conditions:

Combination of office and event environment with non-standard working hours - shifts can run between 6:00AM – 10:00PM. Must be flexible with scheduling which will be according to the demands of event times. Corporate attire at all times is required and casual dress policy does not apply.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.