Race Office Management
• Coolers: accept requests and order payments, process accurate paperwork and ensure order forms are forwarded to the Race Office Coordinator.
• Entries: accept and document all entries and equipment changes in a timely manner.
• Harness Racing: understanding of race day operations, requirements and regulations considered an asset (training provided).
• Multitasking: ability to handle several time sensitive tasks at the same time.
• Office Equipment: working knowledge of Microsoft Office Suite, printer, fax, and ability to monitor equipment maintenance.
• Race Results: accurate recording of results, emailing results to selected media contacts as directed.
• Telephone: maintain multi-line switchboard, forward calls, take messages, etc.
• Other duties as assigned.

Customer service:
• Collaboration: working closely with Racing Officials, Standardbred Canada Representative, Cage & Count Supervisors to ensure the successful delivery of Race Day.
• Communication: answer all inquiries, forward appropriate information to Racing Officials as required.
• Promotions; monitor all promotions, entry forms and issue winning vouchers.
• Telephone: answer all incoming calls within three (3) rings.

Budget Responsibilities:
• Debit Machine: processing daily reports and reconciliation of transactions.
• Office Inventory: maintaining inventory through regular orders.
• Payments: cash handling of payments, preparing and providing receipts, balancing of monetary assets daily.