APEX is currently accepting applications for a Service and Aftermarket Sales Coordinator to join our Door Opening Solutions Group - Overhead Door team. Reporting to the Group Manager, this position requires strong organizational skills, excellent communication abilities, strong attention to detail, and a commitment to providing exceptional service to our clients.
· Direct incoming calls, emails, and in-person inquiries from overhead door customers that require service/sales.
· Work with the customer to understand their need and schedule the appropriate service.
· Promote all overhead door, dock leveler, roll-up door, and other product offerings, services, and quote accurate pricing.
· Enter detailed information in a service work order that allows the Operations Supervisor to match the best qualified technician to the customer's need.
· Act as a liaison between customers and the operations team, gather the necessary information and respond appropriately.
· Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases.
· Provide general information to internal and external customers.
· Represent the company in a professional manner with great customer service and communication skills.
· Recognize and communicate areas to improve.
· Construction industry courses or industry work experience would be considered an asset.
· Hands-on training approach "learning by doing".
· Keyboarding skills and the ability to learn new computer skills.
· Syspro ERP experience would be considered an asset.
· Strong organization skills and teamwork values.
· Very detailed oriented.
· Ability to work unsupervised.
We encourage candidates who are eager to learn and grow within our organization to apply for this exciting opportunity.
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