Moncton, NB
APEX is currently accepting applications for a Helpdesk Technician to provide frontline technical support to employees across the organization. The ideal candidate has strong troubleshooting skills, a customer-first mindset, and the ability to manage multiple tasks efficiently. This role will involve diagnosing and resolving hardware, software, and network issues, supporting end-users, and collaborating with the IT team to maintain seamless operations.
Responsabilités
Helpdesk & Technical Support
- Serve as a point of contact for IT support via phone, email, and in person.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Provide support for Windows 10/11, Office 365, and other business applications.
- Assist with user account management in Active Directory, Office 365, and other enterprise platforms.
- Configure and troubleshoot printers, VoIP phones, and remote access solutions.
- Ensure timely documentation of all support requests in the IT ticketing system.
System & Network Support
- Assist with network troubleshooting (wired and wireless), VPN setup, and remote access.
- Support basic server administration tasks under the guidance of senior IT staff.
- Help maintain asset management records for IT equipment.
- Escalate complex issues to higher-tier support when necessary.
Training & User Support
- Provide basic IT training to employees on software, security best practices, and company policies.
- Develop user guides and documentation for common technical issues.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Provide support for Windows 10/11, Office 365, and other business applications.
- Assist with user account management in Active Directory, Office 365, and other enterprise platforms.
- Configure and troubleshoot printers, VoIP phones, and remote access solutions.
- Ensure timely documentation of all support requests in the IT ticketing system.
Qualifications
- 1+ years of experience in a helpdesk or IT support role (or equivalent education/certifications).
- Experience with Active Directory (password resets, group policy basics, user management).
- Familiarity with remote support tools and IT ticketing systems.
- Knowledge of basic networking concepts (IP addressing, DHCP, DNS, VPNs, firewalls) is an asset.
- Excellent problem-solving and communication skills.
- Ability to work independently and prioritize multiple support requests.
- Strong troubleshooting skills in Windows 10/11, Microsoft Office 365, and networking basics.
Site Web d'entreprise:
http://apexindustries.com
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