Do you enjoy working with people, keeping things organized and being the go-to person to get things done? Here's your opportunity to be on the front lines for member service inquiries and safety training coordination.

Construction Safety Nova Scotia (CSNS) is seeking a Member Services Administrator to support our mission of making Nova Scotia's construction industry safer. You'll be at the heart of our operations, offering exceptional member service, ensuring smooth communication and efficient administrative processes. This role is essential in maintaining a positive experience for those we serve whether it's assisting with training registrations, managing inquiries, or supporting safety programs like the Certificate of Recognition (COR®).

Are you ready to:

• Deliver outstanding service and be the first point of contact for members at the reception desk, answering inquiries and directing them to the right resources?
• Support safety training & certifications by managing course registrations, confirmations, cancellations, and waitlists while ensuring instructors have everything they need?
• Ensure operational efficiency by handling administrative tasks such as processing payments, maintaining records and supporting employee bookings and expenses?
• Contribute to safety programs by supporting the COR® certification process, including reviewing evaluations, processing invoices, and guiding companies through compliance steps?

What success looks like:

• Members receive seamless support, making it easier for them to access safety training and resources.
• COR® program participants have clear guidance, helping them navigate safety certification requirements with confidence.
• Administrative processes run smoothly, ensuring accurate records, efficient operations, and strong internal coordination.

Do you have what it takes to be the face of member service for CSNS?

You're a detail-oriented, organized professional with a passion for customer service and operational excellence. You are eager to identify opportunities to streamline operations and introduce innovative solutions to enhance the overall member experience. You thrive in a fast-paced environment, balancing multiple tasks while maintaining accuracy and efficiency.\

• Education & Experience: A diploma or certificate in Occupational Health & Safety, Business Administration, or a related field, plus 2+ years of administrative or customer service experience in a business setting.
• Technical Skills: Proficiency in Microsoft 365 (Teams, SharePoint, Word, Excel) and database systems. Experience handling data entry, records management, and digital collaboration tools.
• Critical Workplace Skills: A positive attitude with strong communication, problem-solving, and time management abilities. You're adaptable, self-motivated, and thrive both independently and as part of a team.
• Commitment to Excellence: You take initiative, exercise sound judgment, and approach challenges with a solution-focused mindset. Maintaining confidentiality and professionalism is second nature to you.
• Bonus: Knowledge of Nova Scotia's Occupational Health and Safety Act and Regulations is an asset.

If you're a proactive team player who enjoys supporting a mission and member driven organization, we'd love to hear from you!

Why join CSNS?

At CSNS, you'll be making an impact every single day. You'll work with employers, tradespeople, and industry leaders to promote safety in Nova Scotia's construction sector.

Starting from day one, you will be recognized by a leading employer who values your contributions and the impact it can have on creating safer construction workplaces, business success and the provincial economy.

Perks of joining the CSNS Team:

• Competitive salary & benefits including extended health benefits immediately upon hire and 5% RRSP matching after three months.
• Annual Wellness Allowance of $500.
• Three weeks' vacation to start plus additional paid time off between Christmas and New Years.
• Professional development opportunities to ensure you are positioned to champion and support best in class safety.
• A dog friendly workplace.
• A team passionate about safety and making a difference in the construction industry.

Apply today and be part of a team that is leading the way in shaping the future of construction safety in Nova Scotia!

Application Details:

CSNS is an equal opportunity employer. We are committed to inclusivity, accessibility and accommodating individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. CSNS will require and check all employment references before presenting an offer to the successful candidate.

To learn more about CSNS:

Website: www.constructionsafetyns.ca

Facebook: https://www.facebook.com/ConstructionSafetyNS

X: https://x.com/ConstrSafetyNS

Instagram: https://www.instagram.com/constructionsafetyns/

LinkedIn: https://www.linkedin.com/company/constructionsafetyns/