Requisition ID: 967

Location: Port aux Basques NL

Hourly Assessment Rate: $19.097

Hourly Rate 1: $29.858 (First 1440 hours of compensated service after completion of assessment period)

Hourly Rate: $34.771

Application Closing Date: 03/03/2025

Application Closing Time: 23:59 hours Atlantic Time

Marine Atlantic is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Our employees embody our core values; they are diverse, safety-oriented team-players who exhibit integrity and commitment, and always strive for excellence.

Marine Atlantic is currently accepting applications for Bilingual Ticket and Reservation Clerks to work at our Terminal in Port aux Basques, NL. These positions are spare and relief and candidates can expect to work on an on-call basis. We operate 24 hours a day, 7 days a week and therefore shifts could be days, evenings, backshifts with coverage also being required on weekends and holidays.

Marine Atlantic is committed to a diverse, equitable and inclusive workplace. Preference may be given to members of the following under-represented groups: women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your application.

As a Bilingual Ticket and Reservation Clerk with Marine Atlantic, you will be responsible for:

• Providing a high level of customer service in both official languages
• Making reservations
• Processing passenger tickets
• Contributing to an inclusive, respectful and safe workplace while upholding our corporate values
• Participating in training for other roles within the organization as needed
• Assisting in the accomplishment of Company objectives by performing other related duties as required
• Work diligently to promote a safe working environment

What qualifications do I need to be considered for this opportunity?

• Fluent in both of Canada's Official Languages (English and French - testing will be required)
• High School Diploma or GED Equivalency
• Ability to deal with the general public in a professional manner displaying good customer service skills and a positive attitude
• Computer literate, familiar with Microsoft Office

Asset Qualifications:

• Previous clerical experience
• Office Administrative Assistant Course from a recognized institution
• Experience working in a call center
• Customer service experience
• Previous experience working with a computerized ticket/reservation system

Why work for the Marine Atlantic team?

As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs and development opportunities to navigate your career and chart your course for success. We provide a positive and inclusive work culture that is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Some benefits of working with Marine Atlantic include competitive salaries, defined benefit pension plan, comprehensive health benefit packages, and professional development opportunities. Come experience the pride of working with an organization with newly constructed and revitalized infrastructure that has positioned itself for the future.

Safety Sensitive Position

This position is designated as a safety sensitive position and is subject to the provisions of Marine Atlantic's Drug and Alcohol Policy which includes, but not limited to pre-employment testing. We have a zero-tolerance policy for alcohol, cannabis, and illicit drugs.

Additional Information

Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada.

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.
Marine Atlantic invites applications from all qualified candidates and hires based on merit. We are committed to the principles of equitable employment for all and strongly encourage applications from women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your cover letter, resume or application.
To receive this job poster in an alternative format or to discuss alternate ways of completing the online application, please contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].
We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].

Marine Atlantic respectfully acknowledges that we operate in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq peoples, and on the island of Ktaqmkuk, the unceded traditional territory of the Beothuk and Mi'kmaq peoples. We also acknowledge Labrador as the traditional ancestral homelands of the Innu of Nitassinan, the Inuit of Nunatsiavut, and the Inuit of NunatuKavut.