Requisition ID: 965

Location: North Sydney, NS

Hourly Assessement Rate: $19.097

Hourly Rate 1: $29.858 (First 1440 hours of compensated service after completion of assessment period)

Hourly Rate: $34.771

Application Closing Date: 03/03/2025

Application Closing Time: 23:59 hours Atlantic Time

Marine Atlantic is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Our employees embody our core values; they are diverse, safety-oriented team-players who exhibit integrity and commitment, and always strive for excellence.

Marine Atlantic is currently accepting applications for Ticket and Reservation Clerks to work at our Terminal in North Sydney, NS. These positions are spare and relief and candidates can expect to work on an on-call basis. We operate 24 hours a day, 7 days a week and therefore shifts could be days, evenings, backshifts with coverage also being required on weekends and holidays.

Marine Atlantic is committed to a diverse, equitable and inclusive workplace. Preference may be given to members of the following under-represented groups: women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your application.

As a Ticket and Reservation Clerk with Marine Atlantic, you will be responsible for:

• Providing a high level of customer service
• Making reservations
• Processing passenger tickets
• Contributing to an inclusive, respectful and safe workplace while
upholding our corporate values
• Participating in training for other roles within the organization as needed
• Assisting in the accomplishment of Company objectives by performing other related duties as required
• Work diligently to promote a safe working environment

What qualifications do I need to be considered for this opportunity?

• High School Diploma or GED Equivalency
• Ability to deal with the general public in a professional manner displaying excellent customer service skills
• Computer literate, proficient with Microsoft Office

Asset Qualifications:

• Office Administrative Assistant Diploma from a recognized institution.
• Minimum Business/Accounting Diploma from a recognized institution.
• Experience working in an office or call center environment.
• Supervisory or team lead experience.
• Experience working with a computerized ticket/reservation system,
supply chain/accounting system, and customer payment system.
• Knowledge of general accounting practices.
• Sound knowledge of employee scheduling procedures and computerized employee scheduling system.
• Experience working with union agreements.

Why work for the Marine Atlantic team?
As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs anddevelopment opportunities to navigate your career and chart your course for success. We provide apositive and inclusive work culture that is dedicated to creating an environment which promotesemployee growth, career development, and job satisfaction. Some benefits of working with MarineAtlantic include competitive salaries, defined benefit pension plan, comprehensive health benefitpackages, and professional development opportunities. Come experience the pride of working withan organization with newly constructed and revitalized infrastructure that has positioned itself for thefuture.

Additional Information

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.

Marine Atlantic invites applications from all qualified candidates and hires based on merit. We are committed to the principles of equitable employment for all and strongly encourage applications from women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your cover letter, resume or application.

To receive this job poster in an alternative format or to discuss alternate ways of completing the online application, please contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].

We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].

Marine Atlantic respectfully acknowledges that we operate in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq peoples, and on the island of Ktaqmkuk, the unceded traditional territory of the Beothuk and Mi'kmaq peoples. We also acknowledge Labrador as the traditional ancestral homelands of the Innu of Nitassinan, the Inuit of Nunatsiavut, and the Inuit of NunatuKavut.