As Canada's premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us and be a part of a team that lives and breathes these values every day!

The Client Care Specialist (CSS) is responsible to the Customer Service Supervisor for the customer-focused activities within the Execaire Aviation's VIP Lounge. The position is based out of Pearson International Airport at Execaire Aviation FBO facilities in Mississauga.

The Customer Care Specialist (CCS) is responsible to:

• Book hotels, car/limo rentals, catering, etc.
• Oversee the commissary
• Order supplies
• Ensure top-tier client-experience from beginning to end of a client's trip
• Coordinate with Line Crew to ensure first-in-class Customer Service response to client inquiries
• Provide FBO with general administrative support
• Provide FBO Sales support
• Invoice aircrafts for fuel uplifts, landing fees, services, etc., as applicable
• Perform other related tasks as assigned by the Client Care Supervisor and/or FBO Base Manager

The CCS will be expected to adjust his/her shift to cover for vacations, holidays, sick days, during breaks or as may be needed from time to time depending on volume of movements.

The candidate is expected to have the following skills and competencies:

• 1-2 years hospitality industry experience
• 1-2 years aviation industry experience
• Exceptional communications skills (both verbal and written)
• Impeccable attention to detail
• Good computer skills (including Outlook, Excel, PowerPoint, etc.)
• Understanding of various aviation flight planning platforms

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. Your career at Execaire Aviation is a journey of growth and development. We invest in our team members, offering extensive training programs and ample opportunities to enhance your skills. From mentorship initiatives to career advancement pathways, we are dedicated to nurturing your potential and fostering a culture of continuous learning. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.