Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are:

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.

What it's like to work at Provident10

We're proud to have been named one of Atlantic Canada's Top Employers in 2024, for the third year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We're committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.

The Opportunity

We are currently inviting applications from individuals who have an orientation towards accurate and efficient quality assurance practices, along with expertise in proving service excellence. With direction from the Manager, Plan Compliance and Employer Relations, the Quality Assurance Analyst will provide service to members and pensioners through applying quality assurance practices and procedures. This is a full-time, permanent position located in St. John's, NL.

Your key activities will include:

• Audit to ensure all necessary information and documentation are on file and maintained in the appropriate system for plan members, following up with appropriate team member to resolve.
• Apply knowledge of legislation, regulations, the Plan provisions, and established procedures to determine issues, problems, omissions and discrepancies within individual pension transactions.
• Ensure processes, as outlined in the quality assurance plan, are followed and report to the Manager any inconsistencies with a process.
• Maintain a log of all errors, omissions and discrepancies identified that require correction.
• Provide information and communication to team member with respect to any discrepancies identified for the files they have processed and forwarded for verification.

What you'll bring to the role:

• University Degree or College Diploma or equivalent. CEBS, PPAC, CBP is an asset.
• Minimum 5 years' experience in public sector pension administration.
• Prior experience with implementing new pension systems, testing methodologies, quality reviews, data integrity and team work ethic is an asset.
• Intermediate to advanced expertise with using Microsoft Excel is required.
• Analytical skills, attention to detail as well as mathematical aptitude, problem solving, and time management skills are required for this position.

Salary Range: $79,100 - $110,600

Application Deadline: February 16th, 2025

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at [email protected] and we will work with you to provide the support you need.

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At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.