Type de poste:
Permanent

À la recherche d'une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.

À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons - en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l'entremise de la collaboration et de l'innovation, notre équipe crée des solutions d'assurance, de soins primaires et de services médicaux d'urgence à l'avant-garde de l'industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.

Notre mission est d'améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d'entreprise primée. Nous célébrons l'individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C'est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d'avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu'à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d'elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd'hui.

Job Title

Business Support Analyst

Reports To

TL

Department

Medicare Programs

PURPOSE / SUMMARY

Reporting to the Team Leader, and working in a team environment, the Business Support Analyst is responsible for a variety of technical focused work activities associated with Medicare Programs. The successful candidate will work with the leadership team, and the team members, to help ensure exceptional customer service is provided to DHW, and our provider and resident stakeholders

KEY RESPONSIBILITIES

• Works with the leadership team and team members to assist in successful completion of proposals and new business implementation within Medicare Programs or related areas - this work will involve coordinating and working with various internal business areas and interacting with clients directly to quantify business requirement.

• Support monthly quality assurance checks on claims assessment to ensure payment accuracy and consistency among the team. Quality checks would also include phone and email interactions.

• Acquire the ability to function in various roles, such that training can be provided to future new employees. This would include all claim types within the Medicare business area

• Review, investigate and respond to escalated complex billing inquiries and program specific data requests.

• Support the audit and appeal process for both provider and residents for several programs within the Medicare programs. This includes tracking, coordinating and responding to appeals.

• Support audit processes and reports for Medicare Program areas, as per established schedule to ensure work is completed in compliance with policy and procedures

• Support payments and bulk load processes associated with various programs and policies, including the verification and processing of these payments, and maintaining up to date procedure documents.

• Support Medicare Programs publications, including not limited to the Physicians Billing Manual and Bulletins. This will involve working directly with DHW representatives and coordinating with internal resources to create the required publications (web based) in the appropriate format, with required content and accuracy.

• Manage the MSI Website - including content updating. This will involve direct work with DHW representatives to confirm and coordinate updates.

• Complete other customer facing, and internal support functions as required to support the business area. Perform other duties as required by the business area.

COMMUNICATION SKILLS

INNOVATION

• As a BSA you are open to change, you can independently search for information, resources and support while working with multiple platforms.

WORKING CONDITIONS

• Typical office environment
• Hybrid/WFH as required to meet business/operational needs

MINIMUM QUALIFICATIONS PREFERRED

Education

• Post-secondary diploma or degree or equivalent work experience

• Diploma or Degree in Business Administration, Accounting or Finance

Experience

• Minimum of three years related business and or work experience.

Knowledge and Skills

• Computer Skills : Experience working in a PC setting with multiple software applications (i.e., MS Office Suite: Excel, Word, Power Point ) including experience navigating between application and the internet. Strong keyboarding skills and the ability to enter data with speed and precision, accuracy and attention to detail.

• Communication Skills: Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution. Communicates clearly and confidently verbally and in writing to a variety of audiences, especially to explain complex issues to customers and staff. Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience, and situation. Excellent written communication skills.

• Execution and Organization : High level of accuracy with attention to details while maintaining the ability to complete assigned tasks and meet deadlines. Ability to set and work through list of priorities in a timely manner

• Analytical Thinking : Develop the business knowledge and experience required to solve routine problems. Ask questions to determine the source of the problem. Discuss possible solutions and make suggestions.

• Teamwork : Demonstrates a willingness to learn, while working collaboratively to achieve common goals by asking for feedback, sharing information and encouraging others to share information.

Language

• English

• French would be considered an asset

Nous croyons que les membres de notre personnel doivent représenter les collectivités que nous servons et nous encourageons les personnes de tous les horizons à poser leur candidature. Pour vous offrir la meilleure expérience qui soit, nous vous proposons des mesures d'adaptation pour chacune des étapes du processus de recrutement. Il vous suffit d'en faire la demande à l'équipe de recrutement. Nous nous engageons à veiller à ce que le recrutement, la fidélisation et le perfectionnement des employés et employées, de même que leur rémunération, demeurent équitables, tiennent compte des besoins en matière d'accessibilité et respectent l'ensemble des droits de la personne et des lois sur la protection de la vie privée qui s'appliquent. Nous remercions toutes les personnes qui ont manifesté de l'intérêt pour ce poste. Veuillez noter que nous communiquerons seulement avec les personnes retenues pour une entrevue.

Si vous rencontrez des problèmes techniques au cours de votre procédure d'application, veuillez envoyer un courriel à : [email protected] .