Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Analysts/Specialists within a unit and provide guidance, leadership, coaching and development to ensure operational results and professional / personal development objectives are achieved for the overall group.

CUSTOMER:

• Monitor and lead team performance to meet customer and partner expectations
• Ensure teams effectively manage the customer/partner problem resolution process
• Build and maintain positive relationships with all partners
• Lead the negotiation and resolution of significant customer issues
• Ensure teams create and/or recognize exceptional customer service/experience through established programs
• Ensure the achievement of the team, business and Customer Experience goals by coaching/modeling CEI attributes and behaviours

SHAREHOLDER:

• Lead the achievement of satisfactory audits by ensuring teams understand & follow audit and process guidelines
• Follow and ensure employees are knowledgeable of and comply with Bank Codes of Conduct and Privacy Code
• Follow and ensure employees understand and apply bank/business operating policies and procedures
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions and all compliance requirements
• Identify and manage areas of risk and escalate as necessary
• Ensure the optimization of workforce utilization by actively using and promoting Operations Management Principles
• Contribute to the development of Annual Business Plan, aligning to overall operations strategy
• Coach and lead the team/Team Managers to achieve set business objectives and KPI targets
• Foster a culture that encourages employees to identify and suggest process improvements

EMPLOYEE/ TEAM:

• Actively lead and participate in performance management process including, coaching and career development, utilizing all available tools
• Lead the growth of a flexible workforce by driving employee skill breadth and depth development through ongoing coaching, training and performance discussions
• Develop and build for the future through active participation in resource development and planning activities
• Create, lead, and ensure follow up on action plans to improve the employee experience
• Create and foster a diverse and inclusive workplace
• Promote and contribute to a positive and respectful work environment
• Ensure employees understand, own and live the TD Framework principles every day
• Consistently demonstrate the TD Management Practices and Leadership Profile behaviours
• Promote and support reward and recognition programs by recognizing employees and peers and submitting award nominations throughout the year
• Promote and motivate employees to participate in reward and recognition programs throughout the year
• Positively lead change within the business and coach to increase Team Manger Change Management skills
• Actively participate in community related activities and encourage the same of the team
• Meet Professional Operations Management (POM) Certification requirements

BREADTH / DEPTH:

• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Expert knowledge of the business and operational functions supported
• Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
• May manage over a diverse geographic jurisdiction
• Work may provide National support to business partners
• Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking and resolving gaps
• Oversee management of team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
• May act as highest point of team escalation for resolution and provides direction to resolve issues or escalate
• Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers

This is a High Risk position that is accountable for reconciliation and ownership of Bank accounts and GL's. Finance background is an asset. As well as an understanding of the financial flow of the settlement process and balancing.

#LI-Commercia

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet