Zone: Digital Health
Location: 70 O'Leary Avenue

Personal Health Record Consultant
Digital Health - PATIENT INFORMATION SYSTEMS
Permanent Full-time

Hours 70 hours biweekly (8 hours; Days)
Salary HL-20 ($69,338-$90,139) Annual
Competition Number VAC0003298
Posted Date 2025-01-31
Closing Date 2025-02-07
Demands, duties, qualifications

About the Role

Reporting to the Program Manager, Personal Health Record, you will play a key role in ongoing operational support, change management and user education, communications, enabling continuous quality improvement, and managing risk for digital solutions supporting patient access to health information and services, including the personal health record and related MyHealthNL solutions.

Specifically, you will be responsible for:

• Supporting strategic and systematic planning for the successful adoption of the provincial personal health record and other patient-focused digital access solutions.
• Facilitating and supporting citizen adoption and optimization of the patient-focused digital access solutions.
• Providing Tier 1 and Tier 2 support to citizens using the personal health record and MyHealthNL.
• Supporting the identification, design, development, and implementation of communication-related materials and initiatives as needed based on program strategic plans and in collaboration with the NLHS Communications team.
• Supporting the identity, design, development, and implementation of change management education and training, and additional interventions as needed based on program strategic plans.
• Establishing and maintaining effective working relationships with internal and external stakeholders including citizen and clinician representatives.
• Supporting provincial and regional working groups and advisories responsible for the development and ongoing sustainability of program guidelines, training, privacy, security and other related activities.
• Developing and maintaining an ongoing continuous quality improvement process.
• Supporting the development and deployment of provincial program policies and guidelines.
• Developing and executing testing plans for the personal health record and other patient-focused digital access solutions.
• Supporting the development and maintenance of program performance monitoring and reporting of key performance indicators to stakeholders including senior executive and the Department of Health and Community Services.

About You

Your Education and Experience include:

• A bachelor's degree in a Health Informatics or health-related discipline supplemented by relevant work experience.
• Minimum of five (5) years' experience in a progressively responsible health-related role.
• Privacy training preferred.
• Experience in Quality Improvement and/or Change Management is an asset.
• Experience in Communications and Marketing is an asset.
• Experience with digital health systems such as regional MEDITECH information systems is an asset.
• Experience with Epic Information Systems, including MyChart is an asset.
• Experience in working with contractors/vendors is an asset.

You have the following skills and abilities:

• Knowledge of current trends and practices related to digital solutions supporting patient access to health information and services, including personal health records.
• Excellent communication (written and oral) and interpersonal skills for the purpose of facilitating decision-making through reports, presentations, and other documentation.
• Demonstrating sound judgment and professionalism when dealing with the public.
• Superior interpersonal and networking skills and ability to build and maintain effective professional working relationships with geographically dispersed internal and external stakeholders.
• Self-motivated and possess excellent time management and organizational skills.
• Skilled in resolving conflict and building consensus among diversified interest groups.
• Strong analytical, conceptual, technical and problem-solving skills with the ability to analyze and synthesize information to understand issues, identify options, and support sound decision making.
• Innovative and flexible, able to function in a high pressure, diverse, and changing environment.
• Ability to self-learn through ongoing research, analysis, and skill development.
• Ability to engage geographically dispersed clinical stakeholders and citizens.
• Commitment to efficient program development and continuous quality improvement.

  Demonstrated equivalencies may be considered.