Our client, MilAero Electronics Atlantic Inc., is a contract manufacturer of wire harnesses for customers in the Aerospace and Defence industries and is based in Dartmouth, Nova Scotia.

MilAero is growing rapidly. On their behalf, we seek a Customer Communications Coordinator to act as the primary point of contact between customers and internal teams.

REPORTING RELATIONSHIPS: reports to the General Manager

PURPOSE OF ROLE:
The Customer Communications Coordinator will serve as the primary point of contact between customers (all) and internal teams, ensuring that projects meet quality standards, timelines, and budget requirements.

KEY RESPONSILILITIES:
1. Customer Engagement:
• Act as the primary liaison between customers and internal teams.
• Understand customer requirements and communicate them with the leadership team.
• Manage customer expectations and provide regular updates on product status.
2. Documentation and Reporting:
• Maintain comprehensive project documentation, including status reports, agendas meeting minutes, and action plans.
• Prepare and present performance metrics to internal and external stakeholders.
3. Cross-functional Coordination:
• Collaborate with engineering, production, production planning, procurement, quality assurance, and other teams to ensure smooth project execution.
• Identify and address potential roadblocks to ensure project milestones are met.
4. Risk Management:
• Identify risks and communicate to the leadership team.
• Proactively communicate changes in project scope, schedule, and resources.
5. Continuous Improvement:
• Communicate opportunities for innovation/enhanced customer satisfaction to the leadership team.

KEY RELATIONSHIPS:
• Internal: All members of the leadership team.
• External: All customers.

QUALIFICATIONS AND SKILLS:
• Post-secondary education in business or a related field or equivalent.
• 5 to 10 years of experience in customer relations management or project management, preferably in manufacturing or automotive sectors.
• Proficiency in project management tools and methodologies.
• Exceptional communication and interpersonal skills.
• Proficiency in English.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Problem-solving mindset with strong analytical and organizational skills.
• Familiarity with industry standards such as ISO/AS 9100, IPC.
• Must be eligible to meet requirements for the Canadian Controlled Goods Program (CGP) - Canadian Citizen or Permanent Residency are mandatory.

KEY COMPETENCIES:
• Strong organizational and documentation skills.
• Strong verbal and written communication skills.
• Problem-solving skills, along with technical knowledge.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to manage multiple projects and prioritize tasks effectively.
• Ability to work in a fast-paced, collaborative environment.

KEY PERFORMANCE METRICS:
• On-time delivery
• Customer satisfaction

WORK ENVIRONMENT:
• This role requires regular interaction with the leadership team.

This description outlines the primary duties and responsibilities of the Customer Communications Coordinator but is not an exhaustive list. Additional tasks may be assigned based on operational needs.

INTERESTED? This is a great opportunity to join a growing company with upside career potential.
Email your resume and cover letter to Jim Wilson at [email protected].