Employer

The Newfoundland and Labrador Medical Association (NLMA) is the voice of organized medicine in Newfoundland and Labrador, Canada and is headquartered in St. John's. A non-profit professional organization funded primarily by its members, it represents the political, clinical, and economic interests of the province's medical profession with governments, stakeholders, media, and the general public. It also advocates on behalf of patients for a fair and equitable health care system.

The Family Practice Renewal Program (FPRP) is a joint initiative of the NLMA and the Department of Health and Community Services (DHCS). The NLMA functions as the employer for staff of FPRP.

FPRP aims to advance family practice for better health. We work closely with family medicine physicians, policymakers, and community organizations to identify opportunities for change and work towards solutions within primary care. Our vision is to see family physicians, primary health care providers and patients working together for an effective and sustainable system.

Reporting to and assisting the Senior Program Consultant (Practice Improvement Program), the Practice Facilitator is instrumental in supporting primary care practices throughout the province to optimize their practice environments. This role involves providing hands-on, evidence-based support as part of a dynamic provincial program team dedicated to assisting family physicians and their teams. The facilitator addresses common challenges and streamlines processes to elevate practice effectiveness and assist practices to implement new initiatives and ideas into their environments.

Collaboratively, the Practice Facilitator will partner with teams across all regions, engaging with local clinics to foster improvement initiatives. They will be equipped with a suite of practical tools and resources. In this capacity, the Practice Facilitator will guide physicians and their staff through the planning, testing, and implementation of tailored improvements, directly addressing the unique needs of their practice environments and patient populations.

Responsibilities & Duties

• Develop professional relationships with clinic teams, physician leaders/champions, and stakeholders.
• Engage physicians to learn more about quality improvement initiatives to help them achieve their goals for better patient care, better work experience, and improved quality.
• Build capacity within primary care practices to deliver integrated Patient's Medical / Health Home models, acknowledging diversity in readiness, practice behaviors, resources, knowledge and skills.
• Facilitate and build capacity of physicians and team members to reach the outcomes set by the specific project.
• Facilitate the implementation of Patients Medical Home/Health Home practice assessments to highlight gaps and opportunities. Identify and build on strengths within each practice.
• Understand clinic team goals for improvement and provide relevant support related to the initiative.
• Introduce provincial /program quality improvement opportunities, programs and resources to clinic teams.
• Guide teams through learning events, workshops and webinars.
• Work with program leaders and physician champions, motivate and inspire clinic teams to take action.
• Leverage clinic team member diversity and structured approach to change to achieve clinic goals.
• Build quality improvement capacity in clinic teams using Model for Improvement.
• Support the implementation of quality improvement measures within clinics to inform decision making and sustain improvements.
• Facilitate measurement and evaluation needs with clinic teams.
• Support clinic teams to share their improvements and lessons learned with other teams to accelerate the spread of improvements.
• Develop tools and resources to support interactive learning initiatives virtually, and in-person.
• Complete other duties as required to support the priorities and initiatives within the program.

Education & Experience

This position requires an undergraduate degree or equivalent in a health or business-related field from a recognized university, coupled with five years experience in the healthcare sector (two years' experience working in a primary care setting is preferred, but not mandatory). Candidates with other equivalent combinations of education and experience may be considered. Experience with project management, change management and/or quality improvement is desired. Experience with the provincial Electronic Medical Record (EMR) would be an asset. A valid drivers license with access to a reliable vehicle for travel is required.

Knowledge, Skills & Abilities

• Communicate effectively and constructively, orally and in writing, in person and using virtual technology.
• Ability to work as part of a team, demonstrating trust, respect, and integrity.
• Self-starter, able to take initiative and anticipate organizational needs.
• Ability to use evidence, data, and experience to facilitate decision-making.
• Objective and able to represent different perspectives and fairness.
• Ability to manage critical conversations tactfully.
• Demonstrate enthusiasm for continuous learning and improvement.
• Demonstrate the ability to facilitate and build capacity of practice team members and physicians to reach the outcomes set by the organization.
• Proficiency in Outlook, Teams, Word, Excel, Acrobat, and QuickBooks Online in a Windows environment.
• Familiarity using cloud-based file systems, such as OneDrive and SharePoint.
• Ability to work in English.
• Ability to effectively communicate orally and in writing.
• High attention to detail.
• Strong time management and organizational abilities.
• Ability to work as a member of a team or independently.

Term

This position is a 12-month contract, with the possibility for review and/or extension at the end of the contract.

Compensation & Benefits

The 2025 salary range for this position is $68,000 to $92,000, with placement commensurate with education and experience. The NLMA also offers a competitive benefits package, including:

• Annual leave starting at 25 days per year
• Health, dental, life, and accidental death & dismemberment insurance
• Retirement program
• Parental leave program
• Employee and family assistance program
• Health spending account
• Professional development support

Work Location & Hours

This position is based at NLMA House in St. John's, with an option to work from the office, from home (within two hours of St. John's), or a combination. Regular work hours are 9 to 5, Monday to Friday, with some flexibility to work outside these hours. Occasional evening and weekend hours may be required.

Application

The NLMA is committed to a work environment that celebrates and encourages diversity, equity, and inclusion. Candidates from all backgrounds are encouraged to apply. Individuals with disabilities will be provided accommodation to participate in the recruitment process, and to perform job duties and avail of employment benefits.

Please submit application by Monday, February 3, 2025 4:00 PM via the NLMA Employment Opportunity Application Form (https://nlmaforms.formstack.com/forms/employment). Only those selected for an interview will be contacted.