Marina Attendants are part of the operations team and are the face of Build Nova Scotia on the ground, providing information to visitors, working to enhance property presentation and cleanliness, the daily operation of our marine services program, assisting with special events, and other duties as required. Ultimately, Marina Attendants work to ensure all visitors enjoy a world-class waterfront experience each time they visit.
This position is responsible for managing the day-to-day operations of the wharves and floating docks managed by Build Nova Scotia. It also entails various tasks related to property cleanliness and maintenance, as well as support of special events and other functions of the waterfront.
As front-line staff representing Build Nova Scotia, this position requires an individual with excellent customer service skills, an engaging personality, self-initiative and willingness to perform hands-on tasks ensuring marina and property cleanliness. Responsibilities will include the collection of litter and debris as well as the servicing and maintenance of waste receptacles. Marina Attendants may be engaged in painting, minor maintenance, pressuring washing, and a range of other duties. This position reports to the Marine Program Manager.
- Marina Attendant Customer Service/Public Relations Duties: Marina Attendants are often the first point of contact for visitors to the waterfront by land and sea. As such, the position is responsible for:
- Communicating effectively with visitors, responding to questions, proactively promoting events, attractions and activities
- Providing an enthusiastic, friendly information resource on the waterfront
- Providing the Build Nova Scotia Marketing & Communications team with potential photos/content for social media, web site etc.
- Capture photography and video content of waterfront for use on social media (basic cellular device camera) as directed by the Marketing & Communications team
- Conduct satisfaction surveys for data collection throughout the season (2 hours, 2-3 times per week)
- Assist with event hosting/sponsorship activations as required.
Marine Services Program Duties:
- Acting as liaison between the Marine Manager and visiting vessels as well as Marina tenants
- Handling daily public interface between visiting vessels and the Marina Office including bookings, free daytime berthing program registration, vessel dockside reception, fee collections and provision of information to visitors of waterfront; amenities. Comfortable and professional in fielding inquires by phone, email, and VHF radio and responsible to sufficiently maintain an onsite office and marine inventory.
- Assisting with coordination of other marine events including tournaments, regattas and group bookings
- Promoting and ensuring compliance of marine users to the Blue Flag Marina standard
- Maintaining the Marine Services office in a presentable fashion for guests and clients
- Maintaining records of the marina including files, reservations and berthing passes
- Drafting general correspondence for the marina and receiving and responding to emails and phone calls
Property Presentation & Cleanliness Duties:
- Pro-actively carrying out daily tasks to ensure cleanliness. These tasks include completing daily sweeps of the property, picking up litter and debris and pressure washing
- Assisting with special events during setup, operation and loadout
- Assisting the Build Nova Scotia maintenance team with minor tasks
- Notifying the maintenance team of potential issues
- Servicing Build Nova Scotia's public restrooms as needed
- Litter pick-up and emptying waste receptacles
- Marina Attendants must be prepared to provide direct support and assistance to Build Nova Scotia Property Attendants, Waterfront Ambassadors and all Property and Maintenance Operations as may be necessary.
Working Conditions:
Day, evening and weekend shift work required.
Work is conducted in all different weather conditions.
Additional Information:
This opportunity will start approximately May 1, 2025 with an end date of August 29, 2025. Casual work may continue into the fall depending on seasonal/operational needs.
The hourly rate of pay varies depending on educational level, i.e., high school to masters.
Interested applicants are encouraged to apply online by February 10, 2025.
We thank all applicants for their interest, however only those selected for interviews will be contacted.
Completion of High School or equivalent. Other education or experience related to marina operations and office skills are desired. Must be returning to studies in fall 2025.
Excellent written and verbal communication skills are essential. Must be able to work independently and as part of a team.
Must be proficient with Apple products and their software as well as Microsoft Word, Excel and Adobe Acrobat. Must be able to produce professional documents for communication and distribution.
Other:
- Experience working in a marine environment an asset;
- Good interpersonal and office equipment skills are necessary;
- Small Craft Operators card is an asset;
- Radio Operators Certificate - Maritime (ROC-M) is an asset;
- Experience operating small watercrafts is an asset;
- Experience in landscaping, light carpentry, painting and general maintenance are an asset;
- Experience handling cash, Visa and debit transactions an asset;
- Valid Class 5 Driver's License;
- Valid Standard First Aid and WHMIS Certificates are an asset;
- Position will include extensive walking as well as physical labour both indoors and outdoors in variable weather conditions;
- A passion for the waterfront is essential.
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