The Director of Operations will manage the organization's day-to-day operations, including the development and implementation of operational plans aligning with corporate strategy, overseeing the maintenance, marine, and property teams, and analyzing operational safety, efficiency, and effectiveness.
· Develop, execute, and update a long-term strategy to facilitate improvements for Operations.
· Develops and maintains positive and transparent relationships with key stakeholders such as tenants and event coordinators.
· Analyze operational efficiency to ensure effectiveness and to capitalize on improvement opportunities.
· Lead and manage the Maintenance, Marine, and Property Management teams.
· Develop and implement processes, procedures, workflows, and monitor the efficiency, safety, productivity, and effectiveness of Operations.
· Provide oversight and leadership for the Planned Maintenance Program.
· Ensure the execution of standards, controls, policies, procedures, and performance metrics to effectively and efficiently manage the acquisition and reporting of third-party spend across the organization.
· Lead rigorous and objective contract negotiations with key internal stakeholders, legal department, and support groups.
· Identify areas for improvement to continually drive performance and business results.
· Undergraduate degree in business, finance, real estate management or related field or equivalent experience.
· 10+ years in an operations leadership role or similar position with at least 5 years in a senior management position.
· Exceptional communication and conflict resolution skills with experience dealing with both internal and public stakeholders.
· Demonstrated team player and collaborative working style.
· Demonstrated proactive self-starter, ability to identify process improvement opportunities and follow through with improvement initiatives from identification to completion.
· Significant experience leading and supporting an organizational safety program.
· Ability to manage multiple priorities in a fast-paced environment and meet tight and often conflicting deadlines.
· Experience providing oversight on a large marine, maintenance, and/or property management portfolio is an asset.
· Must have refined analytical, problem-solving, and organizational skills.
· Must have advanced technical skills including proficiency with MS Office and previous operations management software programs.
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