Requisition ID: 214803
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Reporting to the VP, Business Alignment, the Director, Change Management and Employee Experience will contribute to the overall success of the Office of the Chief Operating Officer (COO), Canadian Banking, by ensuring specific goals, plans, and initiatives are executed/delivered via a strong change management program of the team's business strategies and objectives.

The position requires someone who is a strong communicator with a big picture focus, creative mindset/problem solver and has a comfort with, and a strong desire for, interacting with both the COO and the broader Canadian Banking leadership teams, management, employees, and stakeholders.

Accountabilities

• Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Works with the COO leadership team to identify, develop, propose, and deliver Change Management and Employee Experience strategy to enhance KPIs and KRIs across all teams globally
• Creates and maintains a COO centre of excellence by operating?impartially across COO business teams to connect initiatives and identify optimization opportunities
• Develops, executes, and sustains strategies inclusive of employee experience, change management, culture, and?communication?to enhance the COO employee journey and support delivery of COO strategies
• Leads the development, execution, and measurement of communications, client experience, and learning strategies that complement and enable the COO's business objectives
• Gathers, analyzes, and presents COO employee experience metrics to drive the delivery of the initiatives
• Collaborates with COO teams to support the successful delivery of initiatives through strong change management practices, learning strategy development and delivery, and sustainment practices
• Builds strategic presentations and communications that focus on providing insight into goals, strategy, programs, processes, and vision of executive and COO leadership, strengthening executive and employee experience
• Develops strong relationships with key stakeholders to become a trusted advisor and strategic partner in the identification and execution of transformational and/or continuous improvement initiatives
• Leads, empowers, engages, and develops a talented team of highly skilled change, employee experience, communication, and learning and development specialists to deliver innovative and inspiring, high impact and results-driven employee and client experience programs
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions and support the development and sustainment of risk culture across the COO
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Dimensions

• Supports 2000+ team employees supported in multiple operational sites in English, French and Spanish
• Leads multidimensional team
• Change management, communications, employee engagement and experience, learning and development, client experience strategy, programs and initiatives
• Thrives in a fast-paced environment, effectively managing multiple initiatives, deadlines, and shifting priorities while maintaining attention to detail and high standards
• Collaborative working style, and the skills to engage and build consensus with functional leaders at all levels
• Thorough knowledge and understanding of the strategies, principles, and best practices related to change management and employee engagement
• Possess entrepreneurial and collaborative, team-based skills

Education / Experience / Other Information

• Bachelor's degree or equivalent experience required, preferably in the disciplines of Business Management, and Communications or Education
• Experience in a high-level executive support role in a global, multi-faceted organization preferred
• Strategic, functional, and operational planning skills
• Demonstrated experience with large scale initiatives
• Effective communication skills
• Highly curious and strong problem-solving skills
• Excellent written and verbal skills - able to convey messages that can be understood across all levels of the organization from the COO and through to the executive and board level
• Can seamlessly engage colleagues, business partners, external stakeholders, and employees to define a shared / common goal
• Ability to manage significant ambiguity and constantly changing circumstances in a fast-paced environment
• Strong interpersonal skills, including superior listening and probing skills, and the ability to build rapport across the company while quickly and confidently gaining respect of others
• Strong coaching and feedback skills that promote leadership and enhance team performance
• Proven ability to exercise good judgment, initiative, and maintain confidentiality
• Extensive experience leading change and culture through others to achieve operational excellence
• Solid experience and proven record in working closely with senior management across centres of excellence, along with conceptual and critical thinking
• Proven track record in creating and maintaining employee strategies, programs and plans with emphasis on business change
• Works exceptionally well in cross-functional teams and is a champion of collaboration and change

Location(s): Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.