Title : Advisor, Learning Solutions - Participant Programs

Employee Working Location : Remote (Canada)

Employment Status : Permanent Full-time

Salary Band : $59,870 - $74,837 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1 : Manage Participant-level First Aid Programs

• Develop, implement, and maintain program evaluation processes for participant-level First Aid programs.
• Lead the creation and execution of policies, standards, communications, and operating procedures for participant-level First Aid programming.
• Create and maintain professional development resources to support the consistent delivery of First Aid programs across Canada.
• Collaborate with team members to develop and refine participant-level course content and structures to meet market and program standards.
• Contribute to long-term planning discussions to set strategic goals and performance standards for participant-level programs.

Responsibility 2 : Provide Support to the First Aid Program

• Lead project work related to participant-level programs, including content updates and process improvements.
• Develop and maintain pilot testing strategies for new products, tools, and processes to ensure effective implementation.
• Ensure learning interventions are effective, current, accessible, inclusive, and comply with federal/provincial regulations.
• Conduct and/or contribute to research to identify emerging opportunities to evolve the Canadian Red Cross's First Aid portfolio in various learning contexts.
• Contribute to program evaluation processes to assess the effectiveness and relevance of participant-level programs.

Responsibility 3 : Support Quality Assurance

• Collaborate with the Program Development team to identify trends in quality assurance issues related to participant-level programs.
• Develop strategies and tools to proactively address and mitigate recurring quality assurance issues.
• Provide support in investigating and resolving quality issues, ensuring improvements in program design, standards, and delivery methods.
• Develop reports on quality assurance trends and recommend actionable solutions to maintain program integrity.

What we are looking for :

• A university degree/diploma in Education or a related field.
• 3-5 years of related experience or an equivalent combination of education and experience.
• Ability to create custom learning interventions for diverse learner profiles and communities.
• Experience managing volunteer resources.
• Knowledge of the CRC First Aid Program Suite and standards.
• Knowledge of Professional Responder programs such as Emergency Medical Responder (EMR) and First Responder (FR).
• Excellent interpersonal, organizational, and presentation skills.
• Demonstrated experience working in collaborative, team-based environments.
• Proficiency in using MS Office 365.
• Familiarity with various learning principles, including instructor-led, peer-led, and self-directed approaches is considered an asset.
• Experience in program development, including framework mapping and learning objective creation is considered an asset.
• Certification in Canadian Red Cross First Aid or other Prevention & Safety education programs is considered an asset.
• Fluency in English is required, French is an asset.

Working Conditions :

• Most work is performed in a clean, comfortable environment, with virtual team collaboration being the norm.
• A valid driver's license and satisfactory driver's abstract are required.
• Ability to travel is required.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$59,870 - $74,837