Requisition ID: 214739
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Senior Manager is responsible for assisting in maximizing the profitability of the Indigenous Banking customer by:

Supporting and driving the development, implementation and tracking of integrated client-focused solutions designed to drive and improve Indigenous business results within the Commercial Banking and across relevant business lines; and

Provide competitive and sustainable customer value through the support, development and execution of coordinated Indigenous-specific initiatives.

Importantly, the position must ensure a client-centric and knowledgeable approach, that respects and promotes awareness of the Indigenous access to capital issues, cultures, governance structures and laws/regulations, and that this approach is embedded in all material and interpersonal communication.

Accountabilities:

Product Management: Design, Development, Implementation and Promotion

• Through the application of strong credit knowledge, identify and lead/support product and service initiatives that focus on maintaining or enhancing our competitive position, growing the balance sheet profitably, and deepening Indigenous customer relationships.
• Proactively identify opportunities to support business line efforts to achieve their Indigenous business objectives and ensure alignment of initiatives with Indigenous Banking and Bank strategies.
• Identify and monitor Indigenous segment trends and developments for applicability to the Canadian Indigenous markets.
• Analyze customer, product and competitive data, identify trends and execute opportunities to improve tailored products, product profitability, net interest income and non-interest revenues, and reduce costs.
• Evaluate and support development of potential new products, enhancements, trends, positioning alternatives, and product distribution systems.
• Assess and resolve highly complex issues and interdependencies (credit, product, channel, process and system) to effectively and efficiently deliver initiative projects.
• Influence business partners in efforts to deliver projects that maximize profit and/or strengthen the Indigenous customer experience.
• Lead revenue initiative projects and achieve planned revenue targets.

Business Operation Management, Process Improvement, and Communication

• Identify product education needs and deliver multi-channel programs for Indigenous Banking and business line sales teams to accelerate sales growth and meet customer needs.
• Identify innovative product development opportunities, prepare opportunity assessments to articulate the business concept, and obtain stakeholder buy-in.
• Develop and review comprehensive business requirements for new or enhanced product/operational/systems development.
• Prepare compelling business cases documenting the business concept and cost/benefit.
• Lead project teams and take responsibility for achieving specific milestones to ensure targets are met.
• Lead the development of systems and operational changes that result in increased sales capacity or assist in better meeting the needs and expectations of Indigenous customers.
• Support and oversee the development of promotional plans and marketing material to effectively position Indigenous banking products and accelerate sales.
• Evaluate progress of projects and identify and resolve issues to ensure objectives are met or surpassed.
• Support the effective communication of product updates through publication channels to ensure effective delivery of new and/or enhanced products, programs, and processes to the sales force/branch network.
• Improve the underlying delivery procedures and programs of the Bank's Indigenous portfolio with a view to enhancing business line efficiency.
• Provide expertise (credit/product/channel/policy/process/system) and guidance to sales staff and distribution channels to drive Indigenous business sales and support operational excellence.
• Support the development, maintenance and use of product and process measurement tools and models to align sales objectives.
• Oversee the management, design, development and implementation of business guidelines/policies and procedures in order to streamline internal processes and alignment and mitigate operating risk and protect the Bank's legal interests (privacy, disclosure, etc.).

Business Plans and Strategy

• Develop business plans and contribute to developing the strategic direction of Indigenous Banking, while supporting and aligning with the Bank's Corporate Social Responsibility mandates.
• Develop mid- and long-term strategies for product development and optimization.
• Contribute to the annual profit planning process to establish revenue and sales forecasts for all distribution channels and business lines, with guidance from the National Director, Indigenous Financial Services and heads of business lines.

Support the design and communication of key long- and short-term strategic initiatives within Indigenous Banking to grow the Indigenous book of business by:

• Establishing and maintaining strategic relationships with internal and external partners and centers of influence to drive customer acquisitions.
• Reviewing and analyzing existing service offerings to ensure customer needs are being met.
• Working with appropriate stakeholders to ensure the materials created for new service offerings for target segment and tactics developed, address opportunities and barriers.
• Ensuring a client-centric approach is embedded in all material communicated.

Maintain an understanding of competitive best practices around strategies/tactics by:

• Ensuring research/tracking of competitive strategies/tactics is undertaken.
• Maintaining lines of communication with business lines and branch network about competitive trends.
• Advising relevant stakeholder groups on the impact of competitor service strategies/tactics.
• Maintaining regular contact with business lines, channels and other areas of the Bank to secure a current understanding of key issues, concerns and opportunities.

Support business lines and support areas in the development of communications and provide guidance by:

• Supporting the retail distribution network, including branches, and act as a conduit of communication between the branches, Indigenous Banking and relevant business lines.
• Effectively promoting and implementing the advancement of diversity within the Bank.
• Ensuring a high standard of service and professionalism to maintain existing and acquire new client and partner relationships.

Support business line and channel line management understanding and acceptance of Indigenous Banking strategies by assisting with the development and communication of relevant and actionable performance metrics for the Indigenous market segment by:

• Collaborating with business lines and creating/using the appropriate metrics to track Indigenous Banking performance against strategic objectives.
• Discussing Indigenous market segment performance, and related impacts to business lines and channels, with business lines and customer-facing sales/service management, as required.

Support ongoing processes and activities by:

• Assisting in the development of scope and deliverables for various initiatives.
• Provide support in the management of the financial and budgeting process including business case financials, in support of the Indigenous Banking group.
• Representing Indigenous Banking at social and community events to increase the visibility and obtain feedback to develop future strategies.
• Performing all other necessary activities to support the success of the Indigenous Banking strategy.
• Aligning technology with business strategies, as required.

Dimensions

• The incumbent works within cross-functional business lines and channels using influence/negotiation skills to ensure strategic objectives are met.
• The incumbent negotiates priorities with the National Director, Indigenous Financial Services, but is expected to manage his/her own time in relation to meeting goals.
• The incumbent must be fully aware of the Bank's existing policies and procedures and will be relied upon to interpret the underlying rationale of these policies as they relate to new Indigenous banking programs and offerings.

Education / Experience / Other Information (include only those that are specific to the role)

• University degree in business/commerce and/or Indigenous studies or global development.
• 3-5 years of commercial credit experience is a requirement.
• 5+ years of business banking experience in product development and management a strong asset, and commercial banking experience, a benefit.
• Thorough understanding of Indigenous culture and/or an innate cross-cultural sensitivity and interest in working with and furthering Indigenous initiatives and communities.
• Thorough knowledge of the Bank's policies and procedures and their relationships within the Bank.
• In-depth knowledge of outside market and competitive products.
• Proficiency to conduct research and numerical analysis with a high attention to detail.
• Excellent communication/interpersonal/negotiating skills, proven project management ability and strong problem identification and resolution skills.
• Self-motivated, efficient, able to take initiative and work independently with minimal direction.
• Ability to work under tight deadlines and conflicting priorities and react quickly to resolve business problems to meet deadlines.
• High level of flexibility to adapt quickly to business environment undergoing constant changes.
• PC Windows & Microsoft Office literate with excellent skills related to Business Planning.

Working Conditions

• Standard office environment with extensive use of computers.
• Periodic domestic travel (estimated to be 2-3 times per year, for 2-3 days).
• Tight deadlines, constantly changing priorities and dealing with conflict situations are elements of this position. As a result, after-hours or weekend work may be required.
• The environment is fast paced, complex, sophisticated and demanding requiring a mix of relationship and business skills.
• Frequent ad-hoc requests from managers and business lines requiring support.
• Regular internal, external and cross-functional meetings.

Location(s): Canada : British Columbia : Vancouver || Canada : British Columbia : Abbotsford || Canada : British Columbia : Kamloops || Canada : British Columbia : Kelowna || Canada : British Columbia : Prince George
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.