Halifax Water is inviting applicants for One Regular Full Time Collections Clerk in theCorporate Services Department. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.
Interested, qualified candidates are asked to submit a cover letter and resume, stating Competition #HW25-01R confirming their interest by 4:30 pm on January 22, 2025.
Customer Care Collections Clerk (CCCCs) are key members of the Customer Care Center working under the direction of the Customer Service Quality Supervisor. CCCCs are responsible for initiating the appropriate action to assist customers in resolving over‐due and/or delinquent accounts. Primarily responsible is for the enforcement of collection procedures, following up on overdue accounts to minimize organizational losses and ensure arrears are collected.
- Compile and analyze reports, forms and service orders to prioritize collection of overdue accounts to minimize outstanding corporate receivables.
- Prioritize contact list and collect receivables based on age.
- Notify customers of overdue accounts by telephone, mail, door card, and continue the notification process, if initial contact is not acknowledged.
- Assist with the coordination of field activity; such as final notice delivery and/or water disconnection due to delinquency.
- Negotiate payment arrangements with customers and process account adjustments.
- Record all customer interactions, comments and payment arrangements on customer accounts.
- Maintain an up to date knowledge of departmental procedures and Halifax Water programs and services.
- Liaise with other departments (billing) to obtain required information, and 3rd party collection agencies as required.
- Resolve customer inquiries/complaints at first point of contact. If unable to resolve at first contact; follow the established escalation process.
- Provide required administrative support to Customer Care staff with respect to customer appointment scheduling and notices.
- Perform such other related duties as may be assigned.
- Education:
- Grade 12 or NS Department of Education equivalent and completion of a one year certificate or diploma program from a recognized business administration program.
- Experience:
- Two years' experience in Customer Service, Call Centers, Collections Role, Sales and/or Telemarketing.
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