Zone: Western Zone
Location: Western Health

Computer Systems Analyst I
Western Zone - EHL IT Tech Support
Temporary Full-time until 01 May 2026, with possible extension
79087RP1
Hours
75 (8 hours; Days, On-Call)

0800-1600 hours

Salary CGCU37 (CAD35.42 - CAD39.58 per hour)
Competition Number VAC0005675
Posted Date 2025-01-13
Closing Date 2025-01-17
Demands, duties, qualifications

Definition of Work:

The Computer Systems Analyst I, reporting to the Manager of Data Center (Digital Health Services) will develop, install, administer, and maintains small to large scale information systems. The Systems Analyst I will be required to provide infrastructure and system support and expertise to all level of the organization (Clinical, Administrative, Finance, Hospital Support, etc.). They will be required to provide guidance and recommendations for enterprise infrastructure, as it pertains todata center systems. They will perform various roles such as Day to day performance monitoring

and troubleshooting of deploy solutions; Continually optimize call flow design to deliver top-notch customer support experiences; Provide advanced support to the service desk team; configuration and installation of various IT infrastructure systems (i.e., Active Directory, email, servers, storage array, backup solution, etc.), The position requires the ability to thoroughly test, analyze, configure and implement these technologies within a high-availability environment consisting of complex and multi-vendor environment, while complying with disaster recovery practices and procedures - including performance of data and configuration integrity validation to all IT infrastructure deployed.

Position Duties:

• Performs analysis and design of client requests; implements and tests the design.
• Documents new and existing business rules for new and existing systems.
• Attends meetings with stakeholders for the purpose of requirement gathering and analysis, in relation to new and existing systems and projects.
• Interviews or surveys system users and observes job performance to determine what information is processed and how it is processed.
• Creates documents outlining solutions, timelines, and the level of effort in relation to projects.
• Maintains communication with stakeholders to refine requirements, inform them of
• progress, resolve issues, create test scenarios, and provide training on the use of the final product.
• Performs server configuration and maintenance planning for live and test environments.
• Establishes templates and puts forth recommendations for development and server standards.
• Assists managers on writing tender related specifications, evaluates responses, and assists with other infrastructure acquisitions.
• Tests the disaster recovery plan.
• Evaluate, configure, and install enterprise IT infrastructure, (i.e. email systems, servers, storage array, backup solution.)
• Provide problem-solving services and training to co-workers and end users.

Skills/Abilities

• Strong analytical and problem-solving skills.
• In-depth knowledge of several technologies (i.e., Microsoft Exchange Email, Azure, Anti-spam products), operating systems, servers, storage, service provider networks, infrastructure design and management, data centre management, structured wiring, application support and development, enterprise management, and business services.
• Ability to convey complex technical concepts to non-technical team members.
• Excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships.
• Strong understanding of privacy, confidentiality, and access issues.
• Ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.

Qualifications: Completion of high school and 2-3 Year specialized post-secondary Diploma in Computer Studies is required. A minimum of 4 years' experience in related field is also required.