Requisition ID: 212419
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Senior Manager, Loyalty Financial Analytics, you will contribute to overall success of the Loyalty & Partnerships Canadian Banking team, ensuring specific individual goals, plans and initiatives are delivered in support of the team's business strategies and objectives. You will also ensure all activities are conducted in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Engage with third party partner within actuarial science domain to maintain and manage monthly liability process, working with Oliver Wyman (OW) and managing the OW relationship

• Be accountable for monthly and quarterly reporting of all relevant metrics for loyalty rewards program, including member acquisitions, engagement, points activity and liability forecasting

• Establish new vendor financial reporting and reconciliation of points redemptions, points earn and redemption; establish dashboards and financial reports to understand past and projected financial and customer trends

• Develop executive dashboards and create impactful analytic presentations leveraging data visualization techniques

• Manage contractual commitments by completing a thorough interpretation of the contract, presenting to senior leadership for alignment and creating monitoring review process while meeting bank's standards on data governance and privacy policies

• Lead the development of ad-hoc and deep dive analyses to understand loyalty customer base holistically and generate meaningful learnings for senior leadership

• Collaborate with Finance on all financial metrics for loyalty rewards program, including cost per point reporting, loyalty P&L, points and liability forecasting

• Complete advanced structured and unstructured analysis with the mandate to transform loyalty via actionable insights

• Ensure appropriate financial oversight for partners that includes forecasting, actual reporting, trend analysis, financial opportunity sizing to support business case development

• Acquire and enhance knowledge of business and product strategies, competitive practices, market insights, advanced analytical tools and methodologies to continuously improve analytics value

• Leverage loyalty data and modelling to derive business insights to forecast customer behaviour and inform program changes and enhancements

• Develop business insights to optimize program strategy and decisions leveraging financial analytics; work with external industry experts to increase levels of sophistication with liability and financial models

• Collaborate cross functionally to design and execute business casing and best practices on building models to quantify financial impacts for loyalty rewards programs

• Support Director, Liability Management to maintain and enhance liability management models

• Maintain external focus on key trends on loyalty models in the areas of liability management, loyalty related ROI technics and analyses

• Support any partnership RFP, inclusive of financial models (forecasting, ROI analysis and ratios)

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary education or MBA, with a focus in business, mathematics, or actuarial science; completion of CPA is an asset

• Several years of demonstrated experience and understanding of global loyalty financial analytics trends and business models, preferably in the Banking/Finance, Consulting or Loyalty Rewards industries

• Excellent written, presentation and communication skills, with the ability to communicate on a broad spectrum, from operations discussions to high-level, executive vision

• Strong modelling and business casing skills

• Excellent analytical and critical thinking capabilities

• A results-oriented mindset and self-starter, with highly effective strategic influencing and negotiating skills

• Strong leadership capabilities to motivate and lead the team through times where deliverables are high pressure, high risk and with tight timelines

• Ability to work in a fast-paced, high-energy environment with proven ability to meet multiple deadlines and tasks

• Excellent project delivery skills and demonstrated capability to lead cross-functional projects effectively

• Comfortability working in hybrid work environment

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.