Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Business Management Analyst of the Proactive Monitoring Team within Real Estate and Secured Lending team, reporting to the Manager of Proactive Monitoring, the primary accountabilities of the role are:

• Create simple and complex queries to support and validate new and existing processes with a focus on identifying undesirable outcomes as quickly as possible.

• Lead partner interaction, planning, and build of Auto testing suites in support of incoming requests of new or existing processes.

• Analyze and champion opportunities for continuous improvements within team processes to increase efficacy and simplicity of interactions, technology, and processes.

• Work with Issue Management and product owners to effectively escalate problems identified through the testing.

• Thoroughly document work, process details, and other contextual items to ensure resiliency and longevity of understanding is sustainable.

• Support other analysts in their projects and development of skills through feedback, collaboration, and secondary reviews.

• Design solutions for data retrieval to best meet the needs of the business in an effective and resilient manner

• Participate in the development of new monitoring activities through detailed research and understanding of current bank regulations, policies, and processes

• Provide consultation for Business Units regarding testing or lessons learned to ensure smooth transition of escalations or prevention from previously identified issues.

Qualifications / Skills / Experience:

• Demonstrate knowledge of SQL, Python and cloud computing programming

• Good understanding of the RESL portfolios and LON and MTG systems, and the lines of business supported

• Ability to work, research, and resolve issues independently while sharing best practices and knowledge with colleagues

• Superior time management skills; be able to manage multiple assignments with competing priorities successfully

• Ability to quickly understand, acquire and apply new technical skills and apply those understandings to diverse requirements and cross-relational problems and solutions

• An Innovative, evidence oriented, and critical thinker with an eye to use data to illustrate problems effective and persuasively

• Observed leadership abilities and desire to assume responsibility for deliverables

• Flexibility to adapt and manage within a dynamic and high change environment

• Excellent verbal and written communication skills and ability to develop strong relationships with peers, internal, and external stakeholders

• Ability to analyze scenarios to reach acceptable compromises between technology impacts and customer service

Asset Skills:

• Knowledge of MTG/LON and applications supported is an asset

• Experience with CPB Money Out, LON SQL server, MTG data is an asset

• Experience with Azure or other cloud computing solution is an asset

• Experience in Microsoft Word, PowerPoint and Visio is an asset

• Experience with JIRA and Confluence is an asset

Specific Educational Requirements / Accreditations:

• University Degree or College Diploma, with specialty in computer sciences, computer programming, mathematics, engineering, finance, or related field would be considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet