Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

47 200$/$47,200 - 66 600$/$66,600 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides HR customer service support to employees and conducts first level analysis to resolve employee issues, working with other HR groups /partners, and people mangers to resolve within established timeframes.
CUSTOMER

• Provide courteous, efficient and professional service to ensure inquiries, problems and issues are resolved promptly and effectively

• Engage employee in a conversation and provide exceptional service and support to partners on a range of low to complex HR programs, policies and processes

• Identify, resolve or escalate issues and/or complaints

• Maintain proficient knowledge of tools, processes, procedures and resources necessary to assist in problem determination, as well as solution

• Provide seamless integration of activities and processes, recognizing system interdependencies

• Act as an information source to colleagues, business partners and employees

• Ensure prompt and timely updates to issues, and follow through on outstanding problems

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity

• Follow internal and industry regulations, and operating practices, in completing and recording transactions for either the organization or the clients

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

• Monitor and communicate the effectiveness of strategies, programs and practices related to own area of expertise

• Ensure respective programs, policies and practices are well managed, meet business needs, comply with internal and external requirements, and aligns with HR priorities

• Ensure the prompt and thorough resolution of escalated issues

EMPLOYEE TEAM

• Continuously enhance knowledge / expertise in own area

• Keep current on emerging trends / developments and grow knowledge of the business, analytical tools and techniques

• Prioritize and manage own workload to deliver quality results and meet assigned timelines

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency

• Establish effective relationships across multiple businesses partners

• Participate in knowledge transfer within the team and business units

BREADTH & DEPTH

• Requires developed understanding of the business environment, business processes and procedures

• Activities require broad knowledge of HR policies, services, processes or systems where transactions could be characterized as having low to moderate risk and/or complexity

• Identify and resolve employee issues within discretion and authority on processes, transactions or escalates internally as required

• Generally interacts with employees / and/or internal partners for functions performed

• May be accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required

• Requires knowledge of the business and functions for the area supported as well as compliance and regulatory issues/ requirements

• Generally reports to a Team Manager role

EXPERIENCE & EDUCATION

• High School diploma

• Undergraduate degree preferred

• 0+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.