Community Relations Coordinator
Northern District
Location: Truro/Amherst
Type of Employment: Full-Time, Permanent
Union Status: Excluded (Non-Union)
Competition # NOR 25001
Closing Date: January 21, 2025
About Our Opportunity
Under the direction of the Client Service Manager the Community Relations Coordinator is responsible for providing social work services that involve a variety of complex social issues and personal situations. The incumbent works in collaboration with residents to identify their needs, attain services (where available), and promote health and safety to maintain the highest possible quality of life for all residents living in public housing.
- Provide social work services to tenants of public housing to ensure their safety, independence, and ability to remain in their homes for as long as possible.
- Intervene and assist tenants by identifying their needs, sharing information about community resources, and making appropriate referrals to the most suitable services.
- Provide ongoing follow-up and reassessment to ensure services are adequate, effective, and aligned with client goals.
- Collaborate with community agencies, government programs, and advocate groups, including Continuing Care Nova Scotia, Adult Protection, Child Protection, Senior Safety Coordinator Programs, and others.
- Engage with family members, advocates, and other stakeholders when necessary to support tenant well-being.
- Participate in case conferences, committee meetings, and other liaison activities to ensure a holistic and coordinated approach to client care.
- Maintain detailed and accurate client records, including memos, file recordings, and communication logs, ensuring seamless collaboration between the Community Relations Coordinator and Client Service Coordinators.
- Prepare reports and attend Standing Committee meetings for specific cases as required.
- Act as a resource and representative in ongoing committees addressing community needs related to seniors and families.
- Participate in community development initiatives focused on addressing the needs of seniors, families, and other vulnerable groups.
- Advocate for tenant needs through proactive engagement with stakeholders and community partners.
- Contribute to program improvement by providing feedback and insights based on tenant interactions and needs assessments.
- Participate in team meetings, training sessions, and development seminars, such as Diversity Training, Non-Violent Crisis Intervention, and other relevant programs.
- Serve as a resource and contributor in community and organizational initiatives aimed at enhancing service delivery and client outcomes
- Post Secondary degree/diploma in social work, Human Services, or a related field.
- 3-5 years of experience in community relations, social work, or public service roles, preferably in public housing or similar settings.
- Possess current Emergency First Aid and WHMIS certifications.
- Extensive knowledge of health and social service systems, including long-term care, procedures for placement in residential care, risk assessment, community development approaches, knowledge of disadvantaged populations, etc.
- Possess current Emergency First Aid and WHMIS certifications.
- Possess a high degree of judgment, analysis, and problem-solving skills.
- Ability to understand the relationships of the organization (climate, culture, politics, issues, long-term issues, and the position of the organization in the larger world).
Assets
- Knowledge of computer systems.
- Knowledge of Yardi.
Competencies required at this level of work are Client service skills, multi-tasking skills, organizational skills, teamwork skills,
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Equivalency
An equivalent combination of training, education, and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation, and Employee and Family Assistance Programs and flexible working schedules.
Classification: PR 08
Salary Range: $54,804.67 - $67,187.91 Annually
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians, and Other Racially Visible Persons, Persons with Disabilities, and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Submissions must be received by 12pm on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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