Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$76,800 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Overview:

We are seeking an experienced Data Scientist to lead and execute on analytics projects to support the ATM business. The successful candidate will participate as an analytics SME in ATM projects teams, liaison with data, reporting and other AI2 partners to provide analytics thought leadership and responsible for the delivery of analytics products. A key focus of the role is to become a trusted analytics partner for ATM business partners and acts as the first point of contact for all analytics, reporting and AI/ML needs. An ideal candidate should have strong technical and analytical background in analytics along with stakeholder management skills.

Key Responsibilities:

Collaborate with business partners and key stakeholders to understand business needs and translate into actionable analytics tasks, considering the data available, collaborations needed from other teams and value impact to TD.

• Work with data, reporting and other analytics partners to design suitable analytics solutions for the business with future scalability in mind.
• Maintain and continuously refine existing analytics products supporting BAU activities, Investigate any issues and update these products as the business needs evolve.
• Perform critical data quality checks/validations prior to any analytical tasks to ensure high quality work can be develop to support data-driven decision-making.
• Obtain a solid understanding of data coming from various applications, systems, business hierarchy and key metrics in ATM to enable quality and feasibility of analytical advice to the business
• Identify opportunities for automation and performance improvements within analytical projects.
• Maintain documentation of BAU or critical processes to ensure governance and risk compliance and business continuity.
• Use SQL, R, Python, Databricks, Microsoft Azure and Office applications to perform analytical tasks and present results to various stakeholders.

Qualifications:

• 3+ years of experience in data science, data engineering, or a related role, preferably within a contact center environment or financial institution.

• Strong expertise in SQL, R, Python, Databricks, Microsoft Azure and Office applications with hands-on experience in Azure cloud environments.

• Proven ability to apply statistical and mathematical theories to business

• Experience in working with complex data structures and processes in multi-business environments.

• Good understanding of the value creation chain for banking industry, and in particular how contact centre can contribute.

• Subject matter expertise on contact center processes, operations, organizational structures, key business functions and performance metrics.

• Strong problem-solving skills and ability to optimize ETL processes for performance and scalability.

• Excellent communication skills for translating statistical theories to both technical and non-technical stakeholders.

• Bachelor's or Master's degree in Mathematics, Finance, Computer Science, Information Systems, Engineering, Physics or a related field.

Preferred Skills:

• Experience with channels data and related data hierarchies.

• Familiarity with business intelligence tools and data frameworks.

• Ability to work effectively in a fast-paced, dynamic environment with multiple business units

Finance and banking knowledge can be a valuable asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet